Hospitality IT Help Desk Agent | 24/7 MSP Support

Cloud5 Communications; Chesterfield (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Flexible PTO

Parental leave

Job summary

Cloud5 Communications’ Managed Services division is seeking a Service Desk Agent to be the first contact for hotel staff needing technical support in the Greater St. Louis area.

You will troubleshoot front-line IT issues—from workstations and printers to password resets and email administration—while coordinating with hotel vendors as needed.

This role requires strong communication, problem-solving, and the ability to work evenings, weekends, and holidays in a 24/7 schedule.

Qualifications

• 1–2 years of experience in technical support or customer service.
• Strong problem-solving and analytical abilities.
• Excellent written and verbal communication skills.
• Proficiency with ticketing systems and remote access tools.

Responsibilities

• Deliver first-line technical support to hotel staff via phone, email, and ticketing systems.
• Troubleshoot and resolve issues related to workstations, printers, internet connectivity, password resets, email accounts, and user access.
• Engage with third-party vendors as needed to resolve issues.
• Log all support interactions clearly and thoroughly in the ticketing system.
• Escalate unresolved or complex issues to Tier 2 or appropriate internal teams following defined procedures.
• Participate in ongoing training and knowledge sharing to stay current with tools and systems.
• Support special or ad-hoc projects as assigned.

Skills

Problem-solving

Communication skills

Analytical abilities

Team collaboration

Education

High school diploma or equivalent

Post-secondary IT education preferred

Tools

Ticketing systems

Remote access tools

Microsoft Office Suite

Job description

Cloud5 Communications’ Managed Services division is seeking a Service Desk Agent to be the first contact for hotel staff needing technical support in the Greater St. Louis area.

You will troubleshoot front-line IT issues—from workstations and printers to password resets and email administration—while coordinating with hotel vendors as needed.

This role requires strong communication, problem-solving, and the ability to work evenings, weekends, and holidays in a 24/7 schedule.