Technical Support Specialist II - Desktop & End-User IT

St. Mary's Food Bank; Phoenix (AZ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Tuition Assistance

401(k) Retirement Plan with Company 0

Medical Insurance

Vision and Dental Insurance

Health Savings Account

Disability Insurance

Life Insurance

Employee Assistance Program

Wellness Programs

Pet Insurance

Legal Shield & Identity Theft

Job summary

St. Mary’s Food Bank seeks a Technical Support Specialist II to provide client support for desktop software, hardware, and system analysis. You will document current systems, implement standards, and drive continuous improvement across the technology team.

The role emphasizes customer-focused service, problem solving, and collaboration with multiple departments. Travel may be required; strong communication and training skills are essential.

Qualifications

• Bachelor’s degree and 2+ years of desktop management experience or equivalent professional experience.
• Experience with Microsoft Dynamics, Raiser's Edge, Mojo Help Desk, and ShoreTel phones is helpful.
• Ability to deliver superior customer service and solution-based communication.

Responsibilities

• Maintain day-to-day help desk functions and streamline processes.
• Provide troubleshooting, documentation, escalation, and resolution of tickets.
• Troubleshoot software configurations including OS, applications, databases, and networking on supported platforms.
• Install and configure software, OS, and network clients across Windows, Linux, Google, Apple, and Microsoft.
• Communicate solutions clearly and support end-users.
• Assist with system administration tasks and IT projects as needed.
• Coordinate with vendors and external interfaces for support and upgrades.

Skills

Customer service

Technical support

Windows OS

Hardware troubleshooting

Documentation & training

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Dynamics

Raiser's Edge

Mojo Help Desk

ShoreTel phones

Office 365

Azure

Job description

St. Mary’s Food Bank seeks a Technical Support Specialist II to provide client support for desktop software, hardware, and system analysis. You will document current systems, implement standards, and drive continuous improvement across the technology team.

The role emphasizes customer-focused service, problem solving, and collaboration with multiple departments. Travel may be required; strong communication and training skills are essential.