IT Help Desk Specialist — Fast, Reliable User Support

RICEFW Technologies Inc; Dimondale (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

RiceFW Technologies Inc is seeking a Help Desk professional to provide IT support to State of Michigan employees and partners. You will log, categorize, and prioritize incidents, perform initial diagnostics, and resolve issues to restore operations quickly.

The role requires 2–3+ years of Tier 1 Helpdesk, service administration, and troubleshooting experience, plus an IT-related associate degree. Strong communication and ticketing skills are essential.

Qualifications

• 2-3+ years of previous Tier 1 IT Helpdesk experience.
• 2-3+ years of previous Service Administration experience.
• 2-3+ years of IT Troubleshooting experience.
• Associate's degree (IT Related).

Responsibilities

• Log, track, and monitor all requests and fulfill pre-defined services.
• Answer incoming calls and emails, logging requests into the ticketing system.
• Monitor open cases for resolution within established timeframes and escalate as needed.
• Provide technical support and problem resolution for identified IT issues.
• Document resolution steps in the Remedy system and maintain accurate records.
• Attend meetings and training on policy, procedure, hardware, and software as required.
• Follow up on cases involving hardware maintenance vendors.

Skills

Tier 1 Helpdesk

IT Troubleshooting

Service Administration

Education

Associate's degree (IT Related)

Job description

RiceFW Technologies Inc is seeking a Help Desk professional to provide IT support to State of Michigan employees and partners. You will log, categorize, and prioritize incidents, perform initial diagnostics, and resolve issues to restore operations quickly.

The role requires 2–3+ years of Tier 1 Helpdesk, service administration, and troubleshooting experience, plus an IT-related associate degree. Strong communication and ticketing skills are essential.