Tier 1 Help Desk Agent — Fast-Paced IT Support

Randstad USA; Mechanicsburg (Cumberland County); On-site; USD 25,000 - 33,000; Full time

Job summary

Randstad USA in Mechanicsburg, PA, is seeking a Tier 1 Helpdesk specialist. You will provide remote support via phone, email and chat for application, desktop, network and mobile issues, and log incidents in ITSM systems.

The role emphasizes customer service, proficiency with Windows/Office and Active Directory, typing speed over 40 WPM, and the ability to work in a high-pressure environment. On-site hours are 6am to 3pm, and a High School diploma is required.

Qualifications

• Experience with Active Directory and MS Office troubleshooting.
• Familiarity with ITSM ticketing systems required.
• Ability to work under pressure and provide strong customer service.

Responsibilities

• Resolve technical issues for applications, desktop, network and mobile devices.
• Provide remote phone, email and chat support and log incidents in ITSM systems.
• Ensure customer satisfaction and accurate documentation.

Skills

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems

Ability to work under pressure

Customer Service skills

Education

High School

Tools

ITSM ticketing systems

MS Office

Job description

Randstad USA in Mechanicsburg, PA, is seeking a Tier 1 Helpdesk specialist. You will provide remote support via phone, email and chat for application, desktop, network and mobile issues, and log incidents in ITSM systems.

The role emphasizes customer service, proficiency with Windows/Office and Active Directory, typing speed over 40 WPM, and the ability to work in a high-pressure environment. On-site hours are 6am to 3pm, and a High School diploma is required.