IT Help Desk Specialist — Fast, Friendly Tech Support

Catholic-Charities-Fort-Worth; Fort Worth (TX); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions

Company paid long-term disability

Company paid life and AD&D

16 paid holidays

PTO accrual

403(b) with company match

PSLF program

Wellness program

Job summary

Catholic Charities Fort Worth is seeking an IT Help Desk Support Specialist to assist staff with technical issues and keep systems productive. You will support hardware, software, and Microsoft 365, while coordinating with IT teams and vendors to resolve incidents promptly.

The role requires a high school diploma, 1+ year in IT/help desk, and a valid Texas license. On-site support at our Fort Worth office is expected at least four days per week with strong customer service focus.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in IT/help desk support.
• Valid Texas driving license and automobile liability insurance.
• Microsoft 365 Administration – 1+ years with Intune, SharePoint.
• Experience with Defender XDR and RMM tools.
• Experience in a non-profit environment preferred.
• On-site work at Fort Worth office at least 4 days per week.

Responsibilities

• Provide first-level IT support for employees by resolving a wide range of technical issues and onboarding new users.
• Manage incidents and service requests per SLAs, escalating complex issues when needed.
• Deliver end-user support for hardware, software, network, and business applications.
• Troubleshoot and resolve problems to minimize business disruption.
• Maintain documentation of support activities and knowledge base articles.
• Collaborate with IT teams, vendors, and stakeholders to ensure service delivery.

Skills

Troubleshooting

Customer service

Communication

Team collaboration

Time management

Education

High school diploma or equivalent

Tools

Microsoft 365 Admin

Intune management

SharePoint Administration

Defender XDR

RMM tools

Job description

Catholic Charities Fort Worth is seeking an IT Help Desk Support Specialist to assist staff with technical issues and keep systems productive. You will support hardware, software, and Microsoft 365, while coordinating with IT teams and vendors to resolve incidents promptly.

The role requires a high school diploma, 1+ year in IT/help desk, and a valid Texas license. On-site support at our Fort Worth office is expected at least four days per week with strong customer service focus.