IT Help Desk Technician – Level I

Fort Worth Independent School District; Fort Worth (TX); On-site; USD 48,000 - 58,000; Full time

Job summary

Fort Worth ISD is seeking an IT Specialist I - Help Desk to serve as the first line of contact for students, faculty and staff. You will diagnose and resolve Level One hardware, software, and connectivity issues in a fast-paced district environment, delivering quality customer service and guiding users through troubleshooting steps.

Your role requires strong communication, documentation in the ticketing system, and collaboration with the technology team to address recurring issues, while

Qualifications

• 3 years' experience in customer support or IT roles.
• Bilingual fluency (English/Spanish) preferred.
• Accredited High School diploma or equivalent required.

Responsibilities

• Identify, diagnose, and resolve Level One IT issues in a call center environment.
• Escalate unresolved issues per playbook and SLAs, acting as single point of contact.
• Document problems and resolutions in the ticketing system.
• Provide hardware, software, and connectivity support to students, faculty, and staff.
• Maintain knowledge base and assist with troubleshooting guidance.

Skills

Customer service

Troubleshooting

Communication

Documentation

Team collaboration

Education

High school diploma or equivalent

Job description

Fort Worth ISD is seeking an IT Specialist I - Help Desk to serve as the first line of contact for students, faculty and staff. You will diagnose and resolve Level One hardware, software, and connectivity issues in a fast-paced district environment, delivering quality customer service and guiding users through troubleshooting steps.

Your role requires strong communication, documentation in the ticketing system, and collaboration with the technology team to address recurring issues, while