IT Help Desk Specialist: End-User Support & Troubleshooting

The GEO Group; Boulder (CO); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated in Boulder, CO is seeking a help desk professional to act as a liaison for information systems issue management. You will screen, diagnose, and refer inquiries related to PCs and related systems.

A strong emphasis is on customer service and problem resolution. The role requires 1–2 years of related experience, basic knowledge of Windows OS, and the ability to work with the necessary software and databases; familiarity with MS Exchange and AD is a plus.

Qualifications

• High School diploma or GED required.
• Associates Degree in Information Technology or related field preferred.
• 1–2 years related work experience preferred.

Responsibilities

• Answers inquiries from internal and external customers regarding issues with PCs, OS, software, networking, and printers.
• Performs first level troubleshooting and refers complex problems to the proper team or vendor.
• Maintains the Company database tracking incoming help desk requests, status, and resolutions.
• Creates and maintains users in MS Exchange and Active Directory.

Skills

Customer service

Troubleshooting

Attention to detail

Typing 20 wpm

Windows OS knowledge

Education

High School diploma or GED

Associates Degree in IT or related field

Tools

MS Exchange

Active Directory

Job description

BI Incorporated in Boulder, CO is seeking a help desk professional to act as a liaison for information systems issue management. You will screen, diagnose, and refer inquiries related to PCs and related systems.

A strong emphasis is on customer service and problem resolution. The role requires 1–2 years of related experience, basic knowledge of Windows OS, and the ability to work with the necessary software and databases; familiarity with MS Exchange and AD is a plus.