IT Helpdesk Specialist — Path to BI/AI Roles

Jobologi, Inc.; Pennsylvania; On-site; USD 48,000 - 75,000; Full time

Job summary

Jobologi, Inc. is seeking a versatile IT Support Specialist to provide responsive, professional technical support across client environments.

This role is ideal for someone early in their IT career who enjoys troubleshooting, documenting issues clearly, resolving problems, and learning across a variety of systems, tools, and client setups. This is primarily a helpdesk (end-user) and IT infrastructure support role, with the opportunity to grow into more senior IT consulting roles, including

Qualifications

• 2 to 4 years of experience in helpdesk, desktop support, technical support, IT support, or a related role.
• Comfortable troubleshooting Windows and/or macOS user issues.
• Basic understanding of networking concepts such as IP addresses, DNS, VPNs, Wi-Fi, and internet connectivity.
• Familiarity with Microsoft 365, email, Teams, SharePoint, OneDrive, or similar business productivity tools.
• Strong written and verbal communication skills.
• Ability to explain technical issues clearly to non-technical users.
• Willingness to learn new systems, tools, and client environments.
• Must have a valid driver’s license and reliable vehicle for daily travel to client sites.

Responsibilities

• Provide helpdesk support (Tier 1 and 2 at the least) for client users across Windows, macOS, Microsoft 365, printers, mobile devices, business applications, network connectivity, and common workstation issues.
• Triage, document, prioritize, and resolve support tickets using the company’s ticketing system.
• Escalate complex issues to senior technicians, systems engineers, vendors, or client contacts when appropriate.
• Support user onboarding and offboarding, including account setup, password resets, permissions, email configuration, and device preparation.
• Assist with basic administration of Microsoft 365, Active Directory, Entra ID/Azure AD, Okta, or similar identity platforms.
• Troubleshoot common networking issues involving Wi‑Fi, VPN, DNS, DHCP, TCP/IP, and internet connectivity.
• Perform workstation setup, software installation, patching, endpoint maintenance, and hardware troubleshooting.
• Maintain accurate client documentation, ticket notes, asset records, workflows and support procedures.
• Follow MSP processes for communication, escalation, time entry, documentation, and client service standards.
• Assist with basic reporting, dashboards, SQL queries, or automation projects where skills and interest align.

Skills

Troubleshooting

Documentation

Communication

On-site & remote work

Time management

Customer service

Education

IT degree or certification welcomed

Tools

Power BI

Tableau

PowerShell

Python scripting

RMM tools

PSA/ticketing systems

Remote support tools

Endpoint security

Backup platforms

Job description

Jobologi, Inc. is seeking a versatile IT Support Specialist to provide responsive, professional technical support across client environments.

This role is ideal for someone early in their IT career who enjoys troubleshooting, documenting issues clearly, resolving problems, and learning across a variety of systems, tools, and client setups. This is primarily a helpdesk (end-user) and IT infrastructure support role, with the opportunity to grow into more senior IT consulting roles, including