IT Help Desk Specialist: End-User Support & Training

Hospice & Palliative Care Buffalo; Town of Cheektowaga (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

401k match

Health Insurance with vision/dental

HSA with employer contribution

Dental Insurance

Flexible Spending Account

PTO & NYS Sick Leave

Tuition Assistance

On-site, 8am-4pm, Monday-Friday

Job summary

Hospice & Palliative Care Buffalo in Town of Cheektowaga seeks an IT Help Desk professional to be the first point of contact for end-user support across the CHPC network, handling Level I and II issues and assisting with new systems deployment.

You will support hardware, software, telecom and audiovisual systems, deliver user training, respond to tickets promptly, and collaborate with colleagues to apply technology in a clinical environment.

Qualifications

• Associate degree preferred in computer science or related field.
• 1–2 years of end-user support experience in a LAN/WAN environment.
• Experience with Microsoft Office 365; familiarity with Microsoft Intune is a plus.

Responsibilities

• Provide end-user support for hardware, software, telecoms, and AV equipment.
• Troubleshoot and resolve issues on PCs, devices, and servers.
• Images, configures, tests and deploys corporate devices (laptops, desktops, tablets, phones).
• Conduct training sessions for computer users and create learning materials.
• Assist in implementing hardware and software applications.
• Respond promptly to IT help desk tickets and communicate effectively.

Skills

End-user support

Troubleshooting

Communication

Analytical skills

Training users

Education

Associate degree in computer science or related field

Tools

Microsoft Intune

Microsoft Office 365

Job description

Hospice & Palliative Care Buffalo in Town of Cheektowaga seeks an IT Help Desk professional to be the first point of contact for end-user support across the CHPC network, handling Level I and II issues and assisting with new systems deployment.

You will support hardware, software, telecom and audiovisual systems, deliver user training, respond to tickets promptly, and collaborate with colleagues to apply technology in a clinical environment.