Technology Support Specialist

hospicebuffalojobs; Town of Cheektowaga (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

401k with match

Health insurance

HSA contributions

Dental insurance

Flexible Spending Account

Paid Time Off PTO & NYS Sick Leave

Tuition Assistance Program

Job summary

This is a full-time, on-site IT Help Desk role located in New York for CHPC network support. You will provide Level I and II end-user assistance for hardware, software, telecommunications, and AV systems, while deploying new tech and supporting end users in a clinical environment.

Ideal candidates have an associate degree in computer science or related field and ITIL certification, with 1–2 years in end-user support and familiarity with LAN/WAN and Microsoft 365.

Qualifications

• Associate degree in computer science or related field preferred.
• ITIL certification preferred.
• Experience with LAN/WAN environments preferred.
• Working knowledge of Microsoft 365 services is preferred.

Responsibilities

• Provides Level I and II end-user IT support across the CHPC network.
• Troubleshoots, resolves, and maintains PCs, hardware, software, and communications devices.
• Images, configures, tests and deploys corporate-owned devices; Intune deployment experience preferred.
• Conducts training sessions and creates learning materials for users.
• Assists in implementing hardware and software applications.
• Demonstrates strong analytical and problem-solving skills.
• Responds to help desk tickets promptly and accurately.
• Communicates effectively within IT and with other departments.

Skills

End-user support

IT help desk

LAN/WAN

Office 365

Training

Education

Associate degree in computer science or related field

ITIL certification

Tools

Microsoft Intune

Windows OS

Job description

What's in it for you? Hospice offers a Robust Total Rewards Package

• Employer 401k contribution regardless of employee participation, and match on employee contributions there after
• Health Insurance with vision component copayment plan, or high deductible plan (FT status)
• HSA with high deductible health plan twice annual Employer contribution (FT status)
• Dental Insurance (FT status)
• Flexible Spending Account (FT status)
• Paid Time Off PTO & NYS Sick Leave
• Tuition Assistance Program
• And Much More!

Monday-Friday, 8am-4pm on site with on call rotation

$27 to $33/hour depending on experience

Summary

This position serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.

Essential Duties and Responsibilities

• Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.
• Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc.
• Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones; experience with Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment strongly preferred.
• Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
• Assists in the implementation of hardware and software applications.
• Demonstrates strong analytical and problem-solving skills.
• Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
• Promptly, effectively, and accurately replies to IT help desk tickets.
• Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
• Demonstrates the ability to apply technology in a clinical environment.

Non-Essential Duties and Responsibilities

Performs other duties as required.

Qualifications

Education/Certification

• Associate degree in computer science (or related field) preferred.
• ITIL certification Preferred

Experience

• 1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred.
• 1 to 2 years of experience with various microcomputer repair techniques.

Working knowledge of Microsoft Office 365 preferred; experience with Microsoft Intune and/or M