IT Help Desk Specialist

1rti; Pierre (SD); On-site; USD 36,000 - 52,000; Full time

Job summary

Riverside Technologies, Inc. (RTI) seeks an on-site IT support specialist to assist customers with printers, computers, software, and hardware. You will train users, maintain daily system performance, and handle diagnostics to resolve issues.

The role emphasizes strong communication, problem-solving, and teamwork. Certifications are preferred but not required; travel and a company vehicle drive are possible.

Qualifications

• Experience explaining complex solutions to novices.
• Willing to train users on basic computer usage.
• Ability to handle on-site tech support tasks and diagnostics.

Responsibilities

• Provide on-site technical assistance to customers on printer, computer, software, and hardware issues.
• Train computer users on basic usage and maintain daily system performance.
• Install, modify, repair, and clean up computer hardware, software, workstations and servers.
• Run diagnostic programs to identify problems and resolve issues.
• Support LAN/WAN-related problems and monitor client environments.

Skills

Customer service

Verbal communication

Problem solving

Teamwork

Flexibility

Bilingual a plus

Education

A+ certification

Network+ certification

Security+ certification

Job description

Description

Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!

What You’ll Be Doing

• Providing on-site technical assistance and support to customers for incoming questions and issues related to printer systems, computer systems, software, and hardware
• Training computer users on basic usage of computer systems
• Maintaining daily performance of computer systems
• Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
• Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Responding to questions from customers seeking help either via email, in person, or over the phone
• Using systems management tools to monitor events, manage ticket system, and ensure clients’ environments are running optimally
• Performing other related duties as assigned

Requirements

What You’ll Need To Be Successful

• Regular, reliable attendance
• A+, Network+, and Security+ certifications preferred but not required
• 1-year experience in similar role preferred but not required
• Must be available for varying shifts depending on customers’ needs
• Must have exceptional driving record and have a valid driver’s license. Part of the responsibilities will be to drive a company vehicle.
• Ability to travel when required.
• Excellent customer service skills
• Strong verbal communication and problem-solving skillsAbility to work efficiently within a team
• Must have ability to lift 60 lbs. as well as know and use proper lifting technique
• Must be able to pass drug screening and background check
• Bilingual a plus

About us:

Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions—managed services, IT hardware, warehouse services, and technology deployment,we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry.After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance, expert communications from beginning to end, and significant savings of time and money.

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.