IT Help Desk - Part-Time at Technologix Ruston, LA

Technologix; Ruston (LA); On-site; USD 30,000 - 40,000; Part time

Job summary

Technologix in Ruston, LA is hiring a part-time Help Desk Technician. In this role, you will provide fast and effective technical support, helping clients with their computer systems. You should possess strong technical knowledge, excellent communication skills, and be customer-oriented.

The ideal candidate is actively pursuing a degree in Cyber Engineering or a related field with some experience in IT support. You will play a crucial role in ensuring customer satisfaction and troubleshooting technical issues efficiently.

Qualifications

• Some experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products and remote control.
• Proficiency in English and excellent verbal and written communication skills.

Responsibilities

• Serve as a point of contact for customers seeking technical assistance.
• Complete remote troubleshooting through diagnostic techniques.
• Provide detailed information on IT products or services.

Skills

Customer-oriented

Technical knowledge

Communication skills

Education

Actively pursuing a degree in Cyber Engineering, CIS, or related field

Tools

Office automation products

Databases

Job description

IT Help Desk - Part-Time job at Technologix. Ruston, LA.

Quarterly Part-Time in Ruston, LA - Entry Level

Summary

We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.

An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.

Your goals will be to build value for clients that will help protect the company's character and business.

IT Help Desk - Part-Time Technician Responsibilities

• Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
• Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
• Complete remote troubleshooting through diagnostic techniques and pertinent questions
• Discover the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unsolved issues to the next level of support personnel
• Provide detailed information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and informationPass on / escalation of any client feedback or suggestions to the appropriate internal team
• Identify and suggest possible improvements to procedures

IT Help Desk - Part-Time Technician Requirements

• Actively pursuing a degree in Cyber Engineering, CIS, or related field
• Some experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and solve basic technical issues
• Proficiency in English
• Excellent verbal and written communication skills
• Customer-oriented and cool-tempered
• Must be eligible to work in the US without sponsorship