IT Help Desk Lead Desktop & End-User Support

ViziRecruiter,LLC.; California (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Collaborative work environment

Job summary

A leading truck dealership group is seeking a Help Desk Supervisor to provide leadership and direction to the Help Desk team. You will ensure efficient, high-quality technical support for operational employees, while also being hands-on in hardware and software troubleshooting. The ideal candidate should have at least 5 years of IT support experience, with a proven record of leading teams and improving service delivery. This opportunity also involves mentoring team members and maintaining documentation standards.

Qualifications

• 5 years of IT technical support or customer service experience.
• 2 years in a lead or supervisory capacity.
• Strong understanding of ITSM and ticket management processes.

Responsibilities

• Lead the Help Desk team and ensure quality customer service.
• Conduct performance reviews and provide employee development.
• Oversee ticket assignment and service requests.

Skills

End-user support

Team leadership

Problem-solving

Communication skills

Customer service

Education

Associate degree in computer science or related field

Bachelor’s degree preferred

Tools

Microsoft 365

TCP/IP networking

ITSM systems

PowerShell

Job description

A leading truck dealership group is seeking a Help Desk Supervisor to provide leadership and direction to the Help Desk team. You will ensure efficient, high-quality technical support for operational employees, while also being hands-on in hardware and software troubleshooting. The ideal candidate should have at least 5 years of IT support experience, with a proven record of leading teams and improving service delivery. This opportunity also involves mentoring team members and maintaining documentation standards.