IT Helpdesk Lead - Hybrid, Mentorship & Growth

Worldwide Logistics Group; Paramus (NJ); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Growth opportunities

Innovative environment

Competitive benefits

Job summary

Worldwide Logistics, Inc. seeks an IT Helpdesk Team Lead to guide a team of technicians, resolve Tier 2-3 escalations, and drive improvements in hybrid/multi-location offices. The role covers hardware/software, connectivity, migrations, and process enhancements.

Candidate brings 3+ years in IT support, strong troubleshooting, and leadership skills. Knowledge of RMM tools, MS 365/Azure AD, ITIL, and customer service is essential for success in a dynamic logistics IT department.

Qualifications

• 3+ years in IT support or related field, preferably MSP.
• Strong hardware, software, and networking troubleshooting knowledge.

Responsibilities

• Lead, mentor, and motivate a team of helpdesk technicians.
• Act as escalation point for complex technical problems and coordinate resolutions.
• Maintain clear communication with team and end-users; provide status updates.

Skills

Team leadership

IT support

Microsoft 365/Azure AD administration

RMM software usage

Networking troubleshooting

Communication

Problem-solving

Education

Bachelor's degree in Computer Science/IT/o related field

CompTIA A+/Network+/MCSP (preferred)

Tools

RMM software

Ticketing software

Job description

Worldwide Logistics, Inc. seeks an IT Helpdesk Team Lead to guide a team of technicians, resolve Tier 2-3 escalations, and drive improvements in hybrid/multi-location offices. The role covers hardware/software, connectivity, migrations, and process enhancements.

Candidate brings 3+ years in IT support, strong troubleshooting, and leadership skills. Knowledge of RMM tools, MS 365/Azure AD, ITIL, and customer service is essential for success in a dynamic logistics IT department.