Help Desk Manager: Lead IT Support & Incident Management

ViziRecruiter,LLC.; California (MO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid vacation and sick leave

Job summary

A leading commercial truck dealership group in California seeks a Help Desk Manager to lead team operations and enhance IT support services. Candidates must have a Bachelor’s degree in a relevant field and strong technical support management experience. This role requires advanced knowledge of ITSM systems, Windows OS, and the ability to communicate effectively with both technical and non-technical staff. Join us to create a productive work environment with competitive benefits.

Qualifications

• 5+ years of IT technical support management experience.
• Strong understanding of ITSM systems and incident escalation processes.
• Advanced knowledge of Windows operating systems and Microsoft 365.

Responsibilities

• Lead, coach, and develop the Help Desk team.
• Manage incidents and service requests through ITSM platform.
• Ensure adherence to IT policies and security controls.

Skills

IT technical support management experience

Ability to communicate technical information

Leadership and team coaching

Problem-solving skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft 365

ITSM systems

Remote support tools

Job description

A leading commercial truck dealership group in California seeks a Help Desk Manager to lead team operations and enhance IT support services. Candidates must have a Bachelor’s degree in a relevant field and strong technical support management experience. This role requires advanced knowledge of ITSM systems, Windows OS, and the ability to communicate effectively with both technical and non-technical staff. Join us to create a productive work environment with competitive benefits.