IT Help Desk Intern (Full or Part-Time)

The Signal Group; Novi (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Signal Group is seeking an IT Help Desk Intern to join our Information Technology department in Novi, Michigan. This paid internship offers hands-on experience, on-the-job training, and the chance to begin a career in IT.

The position is available full-time or part-time with potential progression to full-time after studies. Work is on-site at our Novi office with standard business hours, supporting a collaborative team and gaining exposure to tickets, documentation, and asset management while

Qualifications

• Currently enrolled in an IT, computer science, or related academic program.
• Recent graduate of such a program.
• Holds or is pursuing an industry certification, such as CompTIA A+, Network+, or Google IT Support.

Responsibilities

• Resolve help desk tickets assigned by IT staff.
• Diagnose and resolve technical issues with employees.
• Keep tickets up to date and resolve them on time.
• Keep IT equipment and software updated to supported levels.
• Document IT processes in the central repository.
• Maintain accurate asset records and report changes.

Skills

Microsoft 365

Google apps

Microsoft Edge

Effective communication

Time management

Education

Currently enrolled in IT/program

Recent graduate

Industry certification (e.g., CompTIA A+/Network+/Google IT Support)

Tools

EOS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk Intern (Full or Part-Time)

Novi, MI, US

Signal Group is seeking a motivated IT Help Desk Intern to join our Information Technology department. This position offers practical, hands‑on experience in a professional IT environment. The intern will work alongside experienced staff and receive on‑the‑job training. It is an excellent opportunity for students and early‑career professionals to begin a career in information technology. This is a paid opportunity with a competitive hourly wage commensurate with education, certifications, and experience.

The position is available on a full‑time or part‑time basis. A part‑time intern who performs well may be considered for full‑time employment after they complete their academic program.

About Signal Group

Signal Group is an e‑commerce and technology company headquartered in Novi, Michigan. Our team is small and collaborative, so each employee’s contributions have a direct impact on our operations.

Key Responsibilities

• Resolve help desk tickets assigned by the IT System Administrator and Director of IT
• Help employees diagnose and resolve technical issues, and upscale complex issues to senior IT staff
• Keep assigned tickets up to date and resolve them on time
• Keep IT equipment and software updated to supported levels
• Help document IT processes and keep them in the central document repository
• Keep asset records accurate and up to date
• Report changes in procedures or the status of IT assets to the team
• Apply AI tools appropriately to IT issues and projects
• Support special projects as assigned

Qualifications

Applicants should meet at least one of the following:

• Currently enrolled in an IT, computer science, or related academic program
• Recent graduate of such a program
• Holds or is pursuing an industry certification, such as CompTIA A+, Network+, or Google IT Support

Preferred Skills and Competencies

• A strong commitment to learning across all areas of technology
• Clear, professional communication and attentive listening
• Strong organizational, time management, and follow-through skills
• Ability to multitask and keep a positive attitude under pressure
• Proficiency in Microsoft 365, Google applications, and Microsoft Edge
• Basic knowledge of Windows networking (preferred)
• Familiarity with EOS (Entrepreneurial Operating System) (preferred)

Schedule

• Monday through Friday, during standard business hours
• Full‑time or part‑time
• On‑site at our Novi office

Physical Requirements

• Ability to sit and work at a computer for up to 8 hours per day
• Ability to lift up to 40 pounds

Compensation

• Competitive hourly wage, commensurate with education, certifications, and experience.

The Signal Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.