IT Help Desk Intern

Enterfusion; Orlando, Northern (FL, KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Real-world experience

Tech problem-solving

Team networking

Flexible schedule

Job summary

Enterfusion is seeking an IT Help Desk Intern in Orlando to gain hands-on experience supporting the IT team. You will assist with tickets, troubleshoot hardware and software, and help onboard new technologies in a collaborative, energetic setting.

The role emphasizes learning, teamwork, and customer service while developing practical problem-solving skills with flexible scheduling to fit academic commitments.

Qualifications

• Passion for technology and willingness to learn.
• Pursuing or recently completed a Bachelor’s degree in IT, CS or related field.
• Basic understanding of computer hardware, software applications, and networking.
• Strong communication and interpersonal skills with a customer-first attitude.

Responsibilities

• Assist IT support with daily help desk operations, respond to tickets and resolve issues.
• Shadow technicians to learn troubleshooting best practices for hardware and software.
• Help onboard new technologies, prepare equipment and configurations.
• Document solutions and create knowledge base articles for future use.
• Participate in team meetings and contribute ideas for project management.
• Support special IT projects as assigned to explore different areas.

Skills

Tech enthusiasm

Strong communication

Team player

Customer focus

Independent worker

Education

Bachelor's in IT/CS

Tools

MS Office

Job description

Join Enterfusion as an IT Help Desk Intern!

Are you looking to kickstart your career in IT? At Enterfusion, we believe in nurturing fresh talent and providing you with hands‑on experience in a dynamic environment. As an IT Help Desk Intern, you will gain invaluable skills while supporting our dedicated IT team. Dive into the world of tech support, troubleshooting, and customer service, and make your mark in our exciting, collaborative workspace!

WHAT YOU'LL DO:

• Assist the IT support team with daily help desk operations, including responding to tickets and resolving technical issues.
• Shadow experienced technicians to learn best practices in troubleshooting hardware and software problems.
• Participate in the onboarding process for new technologies, helping prepare equipment and configurations.
• Document solutions and create knowledge base articles to streamline future support.
• Take part in team meetings, contributing your ideas and gaining insights into project management.
• Support special projects as assigned, allowing you to explore various areas within IT.

WHAT YOU NEED:

• A passion for technology and a willingness to learn!
• Currently pursuing or recently completed a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software applications, and networking.
• Strong communication and interpersonal skills with a customer-first attitude.
• A desire to contribute to a team, while also being able to work independently.
• Familiarity with Microsoft Office Suite (Word, Excel, etc.) is a plus.

WHAT WE OFFER:

• Real‑world experience in a supportive and energetic atmosphere.
• Opportunities to enhance your technical problem‑solving skills.
• A chance to engage with a talented team and network within the industry.
• Flexible schedule accommodating your academic commitments.

LOCATION:

This internship is based in our vibrant downtown Orlando office, putting you right in the middle of the action!

WHAT YOU'LL EARN:

Schedule: 30-40 hours per week, Monday - Friday, between the hours of 8AM and 6PM

Compensation: $18 per hour, non‑exempt position, paid internship.