Intern, IT

Miami-Heat; Miami (FL); On-site; USD 21,000 - 28,000; Part time

Job summary

The Miami HEAT IT Department is seeking an IT Service Desk Intern for the spring to join a small, knowledgeable team. You will provide remote and on-site support to end users, vendors, and customers while gaining hands-on experience in a fast-paced sports environment.

Responsibilities include handling desktop hardware/software issues, maintaining printers and network cabling, contributing to documentation, tracking stock, and assisting with service desk projects.

Qualifications

• Basic knowledge of Windows Server services and network concepts.
• Familiarity with Windows user rights, permissions, and LAN topology.
• Experience with Microsoft Office 365 and Windows 7/10.
• Experience with laser printers, desktop/phone/tablet maintenance.

Responsibilities

• Provide first-level help desk support to end users and team members.
• Repair hardware to reduce incidents and MTTR.
• Maintain laser printers and Ethernet cabling.
• Assist in documentation and lead small IT service desk projects.
• Track stock and advise on hardware/software purchases.
• Monitor software updates and manage tickets.
• Respond to security threats and implement preventative measures.
• Enforce company security and device compliance policies.

Skills

First-level help desk support

Hardware repair

Printer maintenance

Ticketing systems

Cybersecurity basics

Team collaboration

Education

Pursuing IT-related degree

Tools

Active Directory

Windows Server

Ticketing system

Job description

Are you currently seeking a internship within a first-class I.T. Department? Did you ever dream of working for a three-time NBA Championship team and the #1 arena in Florida? If so, we are searching for an exceptional I.T. Service Desk Intern for the spring to work with a small, knowledgeable team of Service Desk Coordinators under the Service Desk Manager. This is an excellent opportunity for any current student looking to grow their skillset while working in an exciting environment with The Miami HEAT team and culture.

ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list.

As our ambitious Intern, we will provide you with the rare opportunity to administer quality remote and onsite support directly to end users, vendors and our customers. Your particular responsibility to our team will consist of handling various desktop hardware and software issues. Additional functions encompass promptly identifying concerns beyond your role and advancing service desk tickets to the appropriate resources as necessary as well as the following:

• Effectively provide our internal office end users and I.T. team members with first-level help desk support and assistance as well as assistance with Ticketmaster technology.
• Proficiently repair hardware as needed to reduce help desk incidents and the mean time of repairs.
• Efficaciously repair and maintain laser printers, and ensure Ethernet patch cabling runs safely and neatly.
• Actively follow and contribute to improving documentation for procedural I.T. Service Desk task, and serve as our project lead on various small I.T. Service Desk projects.
• Diligently organize, track and maintain stock for various hardware systems, and utilize your I.T. knowledge to make hardware/software purchasing recommendations.
• Properly monitor and remediate software updates for desktop applications, and aptly utilize a ticket management system to track, document and maintain all Service Desk requests..
• Promptly respond to Virus, Malware, and various security threats while implementing preventative measures to minimize risks.
• Consistently enforce company security settings, software settings and user restrictions to continuously maintain desktop and device compliance policies.

Desired Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Basic Microsoft Directory Services DHCP, Active Directory, DNS.
• Windows user rights and permissions, and Network topology and LAN infrastructure.
• Microsoft Office\\O365 Applications, and Microsoft Windows 7\\10.
• Repair and maintenance of network laser printers as well as desktop\\phone\\tablet maintenance, repair and installation.

To succeed in our I.T. Department, you will work well in a team environment, welcome constructive criticism and have a positive attitude towards your end users. Applicants who are qualified will participate in initial screening interview as well as written and hands-on tests. If you are chosen as one of our finalists, you will be asked to come back for a second and final verbal interview.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.