IT Help Desk I

Lenderworks; Fairfax (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Lenderworks located in Fairfax, VA is seeking an IT Help Desk I to support end users and keep systems running. The role focuses on front-line troubleshooting, account provisioning, and hardware setup for employees and contractors.

The ideal candidate has 2 years of corporate IT experience, strong problem-solving and communication skills, and a willingness to work on-call shifts including evenings or weekends as needed.

Qualifications

• 2 years' experience in corporate IT.
• On-call schedule and occasional night/weekend work required.
• Knowledge of computer and network security concepts.
• Ability to install, configure and maintain PCs, networks, and related hardware/software.
• Strong troubleshooting, written and verbal communication skills.
• Associates or Bachelor's degree in IT related field.
• IT Certifications (A+, Security+, Network+, MS 365 Fundamentals).
• Self-starter with analytical and problem-solving skills, able to coordinate multiple tasks.
• Ability to learn and support new systems and applications.

Responsibilities

• Provide front line technical support for all user requests via email, phone and in person.
• Respond to basic IT requests such as password resets, hardware configurations, and software installations.
• Support enterprise software including Microsoft Office 365 and Adobe suite.
• Onboarding, account provisioning and new user training/onboarding meetings.
• Image hardware for new and existing users; maintain inventory.

Skills

Troubleshooting

Communication

Self-starter

Education

Associates or Bachelor's degree in IT

Tools

Office 365

Active Directory

Remote Connectivity tools

Encompass 360/Encompass LOS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Help Desk I

Full Time Fairfax, VA, Fairfax, VA, US

Salary Range: $45,000.00 To $65,000.00 Annually

IT Help Desk I

Merrifield, VA

Description

You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry. Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks®.

Lenderworks’ mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems.

Lenderworks is currently seeking a Help Desk Technician, located within a commutable distance to a Fairfax, VA office. Your primary focus will be providing end-user troubleshooting and support to both internal and external users.

Requirements

Job Responsibilities:

• Provide front line technical support for all technical user requests through email, phone and in person
• Respond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/iPad/iPhone configurations, software installations, and hardware repair
• Support common enterprise software solutions including Microsoft Office 365 and Adobe suite
• Onboarding, including account creation, equipment provisioning, and new user training/onboarding meetings essential for the new employee to get started in their role
• Image hardware for new and existing users
• Maintain hardware inventory and stockroom
• Hardware decommissioning, repairs, and maintenance
• Identify reoccurring and/or advanced issues and direct them to the appropriate department for resolution
• Guide users through complex steps to resolve issues in a friendly and polite manner
• Maintain detailed notes and documentation
• Support and perform basic troubleshooting of Encompass, a mortgage management solution by Ellie Mae
• 401(k)
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Requirements

• 2 years' experience in corporate IT
• This position is mission essential and may require occasional night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks)
• Knowledge of computer and/or network security systems, and security concepts
• Ability to install, configure and maintain personal computers, networks, and related hardware and software
• Exceptional troubleshooting skills
• Strong written and oral communication skills
• Associates or Bachelor's degree in Information Technology related field
• IT Certifications (e.g. A+, Security+, Network+, Microsoft 365 fundamentals)
• Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective manner
• Ability to learn and support new systems and applications

Familiarity with the following applications and operating systems preferred:

• Office 365
• Active Directory
• Remote Connectivity tools (LogMeIn, GoToAssist, ScreenConnect)
• Encompass 360/Encompass LOS

Experience:

• Help desk: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Office 365: 1 year (Preferred)
• Windows 10: 1 year (Preferred)

If you want to be part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the team for you!

All applicants must be eligible to work in the United States, as we do not provide sponsorship of H1 visas.