Assistant Director of IT

Kings-Mortgage-Services; Dyer (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Job summary

Kings-Mortgage-Services is hiring an hands-on Assistant Director of Information Technology in Santa Ana, CA. The role leads IT operations, user support, and security in a mortgage lending environment, reporting to the Information Technology department.

Local in-office presence is required to support critical systems and business continuity. The role emphasizes managing Microsoft 365, overseeing incident response, and guiding technology initiatives that align with regulatory requirements and

Qualifications

• Bachelor's degree or equivalent training/experience.
• 5+ years in a similar IT leadership/administration role.
• Experience managing Microsoft 365 tenants required.
• Encompass LOS experience preferred.
• Strong knowledge of mortgage industry operations and workflows.

Responsibilities

• Administer, support, and maintain IT user environment (Microsoft tenant, servers, workstations, etc.).
• Create, monitor, escalate, and close help desk tickets with clear user communication.
• Identify and address network issues to minimize outages and improve performance.
• Advise management on technology needed to support and advance the company.
• Maintain disaster recovery plans, security controls, and regulatory compliance.
• Update IT policies and network documentation for accuracy.
• Collaborate to achieve short- and long-term IT objectives.
• Assist in cyber security initiatives, risk assessments, and vendor reviews.
• Support Encompass LOS configurations and integrations.
• Seek cost-efficient technology solutions and optimizations.

Education

Bachelor's degree in computer science or related field

Equivalent training and experience

Tools

Encompass LOS

Microsoft 365 management

Job description

Assistant Director of IT

Department: Information Technology

Employment Type: Full Time

Location: Santa Ana, CA

Compensation: $100,000 - $130,000 / year

Description

We are seeking a hands-on Assistant Director of Information Technology to aid in technology operations in a fast-paced, growth-oriented, mortgage lending environment. The Assistant Director of IT supports all functions of the company's technology infrastructure and user support.

This is an in-office role located in Santa Ana, California. Applicants must be able to commute!

Role and Responsibilities

• Administer, support, and maintenance of user environment including Microsoft tenant, servers, workstations, printers, telephones, switches, firewalls, software systems, applications, etc.
• Creates, monitors, updates, escalates, and resolves help desk tickets appropriately. Maintains communication with users throughout.
• Proactively identify and correct network issues, bandwidth bottlenecks, etc.to mitigate system outages, monitor system performance, perform root cause analysis, and present recommendations to management.
• Consults with management and team members on the technology necessary to implement systems to support and advance the company.
• Maintain, monitor, and ensure continuous compliance with disaster recovery plans, computer security, antivirus, firewall protections, mortgage industry regulations, etc.
• Implement, review, and update IT policies, procedures, and network documentation to ensure continuous accuracy and document availability.
• Work as part of the team to accomplish technology objectives within the organizations short and long-term strategies.
• Aid in cyber security programs, risk assessments, audits, and vendor security reviews.
• Implement, review, and updated IT policies, procedures, and network documentation to ensure continuous accuracy and documentation availability.
• Aid in system administration, configuration, customizations, and integrations within Encompass LOS.
• Actively seek cost effective solutions to new or ongoing technology objectives.
• Other duties as assigned.

Skills, Knowledge and Expertise

• Bachelor's degree with an emphasis in computer science or related field of study; or high school diploma in addition to equivalent training and experience related to role.
• 5+ years experience in a similar role.
• Prior experience managing Microsoft365 tenants Required
• Prior experience with Encompass LOS Preferred
• Knowledge of mortgage industry operations; retail, wholesale, and correspondent workflows Strongly Preferred
• Excellent verbal and written communication skills
• Ability to positively project and represent the Company and IT department

Benefits

We offer a full suite of benefits. All full time team members have access to:

• Medical Insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k) with company match