Cognitive Service Desk Specialist

IPsoft Inc.; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Care

Short Term Disability Insurance

Long Term Disability Insurance

Paid time off

Job summary

IPsoft Inc. in New York is seeking a Cognitive Service Desk Administrator to provide efficient help desk support. The role requires understanding various help desk technologies and ability to troubleshoot effectively while working with clients.

The ideal candidate should possess a big-picture mentality, be detail-oriented, and have skills in AS/400 and Active Directory. Benefits include medical and dental insurance, along with paid time off.

Qualifications

• Understanding of help desk technology.
• Experience with AS/400 user administration and batch processes.
• Ability to troubleshoot system issues.

Responsibilities

• Teach Amelia how to address client issues.
• Understand client business processes.
• Work on and automate tickets for Amelia.

Skills

Understanding of normal help desk technology

Solid General Troubleshooting Skills

AS/400 user administration

Active Directory

Big Picture mentality

Detail oriented

PowerShell knowledge

Job description

IPsoft Inc. in New York is seeking a Cognitive Service Desk Administrator to provide efficient help desk support. The role requires understanding various help desk technologies and ability to troubleshoot effectively while working with clients.

The ideal candidate should possess a big-picture mentality, be detail-oriented, and have skills in AS/400 and Active Directory. Benefits include medical and dental insurance, along with paid time off.