IT Help Desk Engineer – Compliance‑Driven Defense Tech

Allen Control Systems; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

ACS Equity Package

Health, Dental, Vision Insurance

Paid Time Off

Job summary

Allen Control Systems is seeking an IT Help Desk Engineer in Austin, Texas. The role involves providing first-line technical support, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations. Ideal candidates will have 2+ years of experience and strong troubleshooting skills, with a degree in IT or Computer Science preferred. The position offers competitive salary, ACS Equity Package, and health benefits, suited for someone eager to grow in a fast-paced defense startup environment.

Qualifications

• 2+ years of IT help desk, technical support, or related experience.
• Experience with Windows and macOS environments (Linux a plus).
• Knowledge of compliance frameworks is a plus.

Responsibilities

• Serve as the first point of contact for IT support.
• Manage and track IT help desk tickets, escalating when necessary.
• Assist in documentation efforts, keeping system logs current.

Skills

Troubleshooting skills across hardware, software, and networking

Strong communication skills

Customer-first mindset

Education

Bachelor’s degree in Information Technology, Computer Science, or related field preferred

Tools

Windows

macOS

IT ticketing systems

Job description

Allen Control Systems is seeking an IT Help Desk Engineer in Austin, Texas. The role involves providing first-line technical support, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations. Ideal candidates will have 2+ years of experience and strong troubleshooting skills, with a degree in IT or Computer Science preferred. The position offers competitive salary, ACS Equity Package, and health benefits, suited for someone eager to grow in a fast-paced defense startup environment.