IT Help Desk Engineer

Allen Control Systems; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

ACS Equity Package

Health, Dental, Vision Insurance

Paid Time Off

Job summary

Allen Control Systems is seeking an IT Help Desk Engineer in Austin, Texas. The role involves providing first-line technical support, troubleshooting hardware/software issues, and ensuring smooth day-to-day IT operations. Ideal candidates will have 2+ years of experience and strong troubleshooting skills, with a degree in IT or Computer Science preferred. The position offers competitive salary, ACS Equity Package, and health benefits, suited for someone eager to grow in a fast-paced defense startup environment.

Qualifications

• 2+ years of IT help desk, technical support, or related experience.
• Experience with Windows and macOS environments (Linux a plus).
• Knowledge of compliance frameworks is a plus.

Responsibilities

• Serve as the first point of contact for IT support.
• Manage and track IT help desk tickets, escalating when necessary.
• Assist in documentation efforts, keeping system logs current.

Skills

Troubleshooting skills across hardware, software, and networking

Strong communication skills

Customer-first mindset

Education

Bachelor’s degree in Information Technology, Computer Science, or related field preferred

Tools

Windows

macOS

IT ticketing systems

Job description

Company Overview

Allen Control Systems (ACS) is a cutting-edge defense startup founded by two former Navy electrical engineers with a proven track record in robotics and software. We are developing an autonomous gun turret using advanced computer vision and control systems to precisely detect, track, and neutralize enemy drones.

With an engineering-first culture, ACS values technical excellence and continuous learning. Backed by our founders' successful exits from two previous ventures acquired for a combined $180M in 2022, we are committed to ensuring that the groundbreaking technologies we develop have a real-world impact.

Position Overview

We are seeking an IT Help Desk Engineer to provide first-line technical support and ensure the smooth operation of day-to-day IT needs across ACS. This role will focus on troubleshooting issues, resolving IT tickets, onboarding new employees, and maintaining systems, while enabling IT leadership to focus on compliance, infrastructure, and long-term security initiatives. The ideal candidate will be highly organized, customer-focused, and eager to grow with a fast-moving defense startup.

What You’ll Do

• Serve as the first point of contact for IT support, troubleshooting hardware, software, and network issues.
• Assist and manage the onboarding process for new users.
• Manage and track IT help desk tickets, escalating when necessary to meet SLAs.
• Configure laptops, install software, and support new employee onboarding.
• Perform routine system maintenance to ensure all devices remain secure and up to date.
• Assist in documentation efforts, keeping system logs and IT records current.
• Work with vendors to gather technical and compliance documentation.
• Support compliance-related initiatives, including CMMC Level 2 and ITAR, by maintaining operational standards.
• Communicate effectively with employees, providing timely updates on their IT issues.

What You’ll Need

• 2+ years of IT help desk, technical support, or related experience.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with Windows and macOS environments (Linux a plus).
• Familiarity with IT ticketing systems and support workflows.
• Strong communication skills and a customer-first mindset.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Knowledge of compliance frameworks (CMMC, ITAR, or similar) is a plus.

You’ll Stand Out

• 3-5 years of professional IT support experience.
• Hands-on experience in compliance-driven environments.
• Background supporting defense or aerospace companies.
• Familiarity with vendor security and risk management processes.

What We Offer

• Competitive salary
• ACS Equity Package
• Health, Dental, Vision Insurance
• Paid Time Off

Allen Control Systems is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment. Allen Control Systems prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.