IT Help Desk Engineer

Talenthop; United States; Presencial; USD 46.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance for employee and 1+

Dental and vision insurance

401(k) plan with employer matching

Accrued paid time off

Nine paid holidays

Descripción de la vacante

Talenthop is seeking an experienced IT Help Desk Engineer to serve as the frontline technical support for clients, delivering remote assistance and onsite services to resolve IT issues. You will collaborate with our team to maintain smooth technology operations and continuously develop technical skills in a fast-growing environment.

Responsibilities include remote support across multiple systems, onsite installations, and working with clients to ensure high-quality service.

Formación

• Minimum of 5 years IT Help Desk experience.
• At least 3 years with an IT Managed Service Provider.
• Strong customer service aptitude.
• Ability to manage multiple priorities effectively.
• Excellent analytical, verbal, and written communication skills.
• Adaptability to new technologies and changing business needs.
• Team collaboration skills.

Responsabilidades

• Provide remote IT support across various systems and platforms
• Resolve complex technical issues with patience and a service-oriented approach
• Collaborate with team members to ensure excellent client service
• Continuously update technical knowledge and skills
• Perform onsite installations, configurations, and troubleshooting as required

Conocimientos

Customer service

Remote support

Onsite support

Educación

Bachelor's degree or related field

Herramientas

CompTIA A+/Network+/Security

Microsoft 365

Descripción del empleo

The organization is an IT Managed Service Provider that partners with small and mid-sized entities, including nonprofits, to ensure their technology systems operate reliably. Their focus is on allowing clients to concentrate on their core activities by managing IT needs effectively. The team values learning, collaboration, and supporting one another in a fast-growing environment.

About the Opportunity:

The IT HELP DESK ENGINEER serves as the frontline technical support for clients, providing remote assistance and onsite services to resolve IT issues. This role is essential for maintaining smooth technology operations, enabling clients to function without disruption. The engineer collaborates with team members to deliver consistent, high-quality support and continuously develops technical skills to address evolving challenges.

Responsibilities:

• Provide remote IT support across various systems and platforms
• Resolve complex technical issues with patience and a service-oriented approach
• Collaborate with team members to ensure excellent client service
• Continuously update technical knowledge and skills
• Perform onsite installations, configurations, and troubleshooting as required

Requirements:

• Minimum of 5 years IT Help Desk experience
• At least 3 years with an IT Managed Service Provider
• Strong customer service aptitude
• Ability to manage multiple priorities effectively
• Excellent analytical, verbal, and written communication skills
• Adaptability to new technologies and changing business needs
• Team collaboration skills

Preferred:

• Relevant certifications such as CompTIA A+, Network, Security; Microsoft Associate/Expert; VMware; Apple; Citrix
• Bachelor's degree or equivalent experience in a related field

Pay Range and Compensation Package:

• $33.65 to $43.25 per hour
• Medical insurance fully covered for employee and family
• Dental and vision insurance
• 401(k) plan with employer matching
• Accrued paid time off
• Nine paid holidays

Equal Opportunity Statement:

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.