IT Help Desk Specialist

H MART - Corp; San Francisco (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401(k) retirement plan with match

Job summary

H MART - San Francisco is seeking an IT Help Desk professional to respond to inquiries and provide hands-on technical support. The role covers hardware, software, and network troubleshooting, with escalation to specialized IT teams as needed.

You will maintain records, contribute to knowledge bases, install software, and assist with LAN/WAN issues. Bilingual Korean/English is preferred; on-site work in SF Bay Area is required.

Qualifications

• Proven experience in IT help desk or similar role.
• Good knowledge of computer hardware, software and troubleshooting.
• Strong communication and customer service skills.
• Familiarity with help desk software and remote desktop tools.
• Relevant certifications are a plus.
• A degree in Computer Science or Information Technology preferred.
• Bilingual in Korean and English preferred.

Responsibilities

• Respond to user inquiries and provide technical support via phone, email, or in-person.
• Assist users in resolving hardware, software, and network issues.
• Walk users through problem-solving and provide step-by-step solutions.
• Diagnose and troubleshoot end-user problems.
• Escalate complex issues to IT support teams for resolution.
• Maintain records of user issues and solutions.
• Create and update knowledge base articles for end-users.
• Install, configure, and update software and operating systems.
• Resolve LAN/WAN and other network-related issues.
• Provide basic end-user training and deliver user guides.

Skills

IT help desk experience

Hardware & software troubleshooting

Communication skills

Help desk software

Remote desktop tools

Certifications (A+/MCDST, etc)

CS/IT degree

Korean bilingual

Education

Bachelor's degree in Computer Science / IT

Tools

Remote desktop tools

Help desk software

Job description

H MART - San Francisco | SFC
3995 Alemany Blvd. Suite 3001
San Francisco, CA 94132, USA

Description

Responsibilities but not limited to:

• Respond to user inquiries and provide technical support via phone, email, or in-person.
• Assist users in resolving hardware, software, and network-related issues.
• Walk users through problem-solving processes and provide step-by-step solutions
• Diagnose and troubleshoot technical issues reported by end-users.
• Escalate complex problems to the appropriate IT support teams for resolution.
• Perform root cause analysis and implement solutions to prevent recurring issues.
• Maintain accurate records of user issues, solutions provided, and other relevant information.
• Create and update knowledge base articles to facilitate self-help for end-users.
• Install, configure, and update software applications and operating systems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Conduct routine checks and maintenance tasks to ensure system stability and security.
• Provide basic training to end-users on using hardware and software applications.
• Create and deliver user guides and tutorials for common issues.
• Collaborate with other IT support teams and departments to resolve complex issues.
• Participate in meetings and contribute to the improvement of IT processes.

Qualifications / Skills:

• Proven experience as an IT Help Desk Support or similar role.
• Knowledge of computer hardware, software, and troubleshooting techniques.
• Strong communication and customer service skills.
• Familiarity with help desk software and remote desktop tools.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• A degree in Computer Science, Information Technology, or a related field is preferred.
• Bilingual in Korean and English preferred
• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy
• HSA (Health Savings Accounts) per company policy

Location

• Northern California (San Francisco Bay Area)

Compensation

• Hourly rate: $29.00–$32.00 (based on experience)

Work Hours

• MON-FRI, 8:00am to 5:00pm

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.