IT Help Desk Engineer

Industry Analysts, Inc.; San Antonio, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Industry Analysts, Inc. is seeking an IT Help Desk Engineer to support the day-to-day operations of the Managed IT Services Department in San Antonio, TX.

You will respond to basic service tickets, provide onsite technical support, and contribute to client-focused projects. The role emphasizes hands-on troubleshooting, strong communication with clients, and collaborating with team members to ensure reliable IT service delivery.

Responsibilities

• Assist in day-to-day tasks and operations of the Managed IT Services Department.
• Respond to basic service tickets.
• Provide onsite technical support and contribute to client projects.

Job description

The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, onsite support, and project work for clients.

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BTA Disaster Grant Donation

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