Technical Service Representative

Industry Analysts, Inc.; Gulfport (MS); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Industry Analysts, Inc. in Gulfport, MS is seeking a Technical Service Representative who thrives on hands-on hardware repair of copiers, printers, scanners, and fax machines in the field. This is not a desk job.

You will diagnose, repair, and maintain multifunction devices, perform basic network setup for print/scan, and ensure machines stay productive for customers. The role requires practical problem solving, good communication, and the ability to work independently at customer sites while

Qualifications

• Proven hands-on repair skills for office equipment (copiers, printers, scanners, fax).
• Ability to work in customer sites and handle on-site diagnostics.
• Comfort with basic network setup for print/scan workflows.

Responsibilities

• Repair, maintain, and troubleshoot multifunctional office equipment in the field.
• Provide basic network/connectivity setup for print/scan functions.
• Keep customers happy with responsive service and clear communication.

Skills

Hands-on hardware repair

Field-based work

Customer support

Network setup

Job description

Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

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