Technical Service Representative

Industry Analysts, Inc.; Knoxville (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Industry Analysts, Inc. is seeking a Technical Service Representative to work in the field fixing multifunctional office equipment. This role focuses on physical repair and routine maintenance rather than desk-based IT support.

You will troubleshoot copiers, printers, scanners, and fax machines on-site and ensure devices stay up and running, with occasional basic network setup for print/scan.

Qualifications

• Experience repairing multifunctional office equipment (copiers/printers/scanners/fax) in field settings.
• Ability to diagnose mechanical/electrical issues.
• Basic network connectivity setup skills included.

Responsibilities

• Repair and maintenance of copiers, printers, scanners, and fax machines in the field.
• Provide on-site customer support and troubleshooting to minimize downtime.
• Assist with basic network setup for print/scan connectivity as needed.

Skills

Hardware repair

Customer support

Network setup

Field service

Job description

Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or helps desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

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