IT Help Desk & End-User Support Specialist

cmalliance

Reynoldsburg (OH)

On-site

USD 55,000 - 63,000

Full time

7 days ago

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Benefits offered by this job

Salary range $55,000 to $63,000 per ye

Health plan (medical/dental/vision/HSA

Life Insurance

403(b) retirement plan with employer-m

Retirement grant

Long-Term disability

Paid time off (vacation/holidays/pers

Sick time (accrues, extended illness)

Other paid leave

Employee assistance program

Job summary

The Christian and Missionary Alliance is seeking a Technical Support Specialist to provide Help Desk support and assist IT projects for the National Office in Reynoldsburg, Ohio. The role reports to the Director for IT Services and requires a strong customer service focus and technical proficiency.

Responsibilities include troubleshooting Windows and macOS, managing hardware and software configurations, asset tracking, and end-user training.

Qualifications

Associate degree in technology-related field required.
IT certifications preferred and considered an asset.
Bachelor’s degree preferred.

Responsibilities

Provide intermediate to advanced IT Help Desk support with strong customer service.
Troubleshoot hardware and software issues on Windows and macOS.
Install, configure, maintain, and support hardware and software.
Process IT-related purchases according to standards and procedures.
Track IT assets and licenses in the asset management system.
Support deployment and lifecycle management of company-issued mobile devices.
Document project updates and communicate progress via ticketing system.
Develop and maintain technical documentation and training materials.
Create and manage user accounts in Active Directory.
Collaborate with System Administrators to support infrastructure and initiatives.
Assist with vendor relations and procurement activities.