Technical Support Specialist

cmalliance

Reynoldsburg (OH)

On-site

USD 55,000 - 63,000

Full time

7 days ago

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Benefits offered by this job

Salary range $55,000 to $63,000 per ye

Health plan (medical/dental/vision/HSA

Life Insurance

403(b) retirement plan with employer-m

Retirement grant

Long-Term disability

Paid time off (vacation/holidays/pers

Sick time (accrues, extended illness)

Other paid leave

Employee assistance program

Job summary

The Christian and Missionary Alliance is seeking a Technical Support Specialist to provide Help Desk support and assist IT projects for the National Office in Reynoldsburg, Ohio. The role reports to the Director for IT Services and requires a strong customer service focus and technical proficiency.

Responsibilities include troubleshooting Windows and macOS, managing hardware and software configurations, asset tracking, and end-user training.

Qualifications

Associate degree in technology-related field required.
IT certifications preferred and considered an asset.
Bachelor’s degree preferred.

Responsibilities

Provide intermediate to advanced IT Help Desk support with strong customer service.
Troubleshoot hardware and software issues on Windows and macOS.
Install, configure, maintain, and support hardware and software.
Process IT-related purchases according to standards and procedures.
Track IT assets and licenses in the asset management system.
Support deployment and lifecycle management of company-issued mobile devices.
Document project updates and communicate progress via ticketing system.
Develop and maintain technical documentation and training materials.
Create and manage user accounts in Active Directory.
Collaborate with System Administrators to support infrastructure and initiatives.
Assist with vendor relations and procurement activities.

Skills

IT Help Desk

Windows Support

macOS Support

Microsoft 365

Active Directory

Office Applications

VPN basics

Education

Associate degree in technology field

Bachelor’s degree preferred

IT certifications preferred

Tools

Active Directory

Microsoft 365

Office applications

Windows 10/11

macOS

VPN

Job description

Position Summary

The Christian and Missionary Alliance (C&MA) is seeking a Technical Support Specialist. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Director for IT Services and is responsible for providing Help Desk support and assisting with IT projects for the National Office (N.O.). In the performance of these duties, this position will support the overall mission of the C&MA as described below.

Specific Duties

IT Desktop Support Functions:

Provides intermediate to advanced IT Help Desk support, utilizing strong technical expertise and exceptional customer service skills
Troubleshoots and resolves hardware and software issues for Windows and macOS computers
Installs, configures, maintains, and supports computer hardware and software
Processes IT-related purchases in accordance with established departmental standards and procedures
Tracks and maintains IT assets, including computer hardware, mobile devices, software licenses, warranties, and service contracts, within the IT asset management system
Assists with the deployment, tracking, support, and lifecycle management of company-issued mobile devices
Maintains an organized IT Help Desk software repository
Maintains an organized IT Help Desk workspace, lab, and storage area
Documents project updates and communicate progress through the IT ticketing system, ensuring timely and effective customer communication
Develops and maintains technical documentation, user guides, and training materials for IT systems and software
Creates, maintains, and manages user accounts, groups, and computer objects within Microsoft Active Directory
Collaborate with System Administrators and other IT team members to support infrastructure, systems, and organizational initiatives
Assists with vendor relationships, procurement activities, and contract negotiations as assigned
Delivers technology orientation and end-user training for new National Office employees, both onsite and remotely
Provides technical support for General Council and other organizational events as assigned
Occasional travel and after-hours or weekend support may be required

General Responsibilities:

Resolves end-user technical issues and completes assigned IT projects and tasks
Adheres to Help Desk procedures and service level agreements (SLAs)
Maintains accurate IT records and documentation
Assists with IT training sessions and user education
Pursues ongoing professional development in emerging technologies and technical best practices
Completes at least one approved IT continuing education or certification opportunity annually, as directed by the Director for IT Services
Demonstrates working knowledge of cybersecurity principles, including endpoint security, access control, data protection, and encryption
Possesses general knowledge of networking technologies, including Wi-Fi, LAN, VPN, switches, routers, firewalls, print servers, and backup systems
Maintains a working knowledge of video conferencing platforms and meeting room technologies
Maintains proficiency in the following:
- Windows 10 and 11
- Current and recent macOS versions
- Microsoft 365 and Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Microsoft Active Directory (Users and Groups)

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.

We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.

Through over 1,900 churches in the United States and nearly 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.

Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.

Requirements