IT Help Desk Analyst - Windows & Mobile Support

Community Options, Inc.; Dallas (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Insurance Benefits (Health

Paid Holidays—Including a Birthday

Generous PTO

Employee Incentive & Discount Programs

403b Retirement Plan

Incredible career growth opportunities

Job summary

Community Options, Inc. in Dallas, TX is seeking a Full-Time Help Desk Analyst to support our IT team and deliver exceptional customer service across the organization.

The role involves troubleshooting hardware and software in a Windows environment, managing tickets, and traveling to local offices for on-site support. Starting rate is $50,000 per year with opportunities for growth, competitive benefits, and a collaborative, mission-driven workplace.

Qualifications

• Minimum one year of professional IT experience.
• Valid Driver's License.
• Proficiency in AD, Office365, browsers and hardware.
• Experience supporting Android and iPhone; MDM a plus.
• Strong troubleshooting, time management and attention to detail.
• Understanding of security best practices and updating knowledge base.

Responsibilities

• Provide prompt, courteous support company-wide, in person or via phone or email.
• Attend meetings as IT Support for conference room equipment.
• Follow documented service operations, policies, and procedures.
• Provide prompt, courteous, and complete resolution of customer requests.
• Diagnose and troubleshoot hardware and software issues in a Windows environment.
• Receive and document all inbound tickets, emails, phone calls, and in-person requests for IT services.
• Travel to local offices to troubleshoot and resolve issues.
• Document, track and monitor technical problems and solutions.
• Prepare activity reports.
• Inform management of recurring problems.
• Redirect problems to correct resource.
• Administer help desk software.

Skills

Active Directory

Office 365

Browsers

Hardware

Android/iOS support

Mobile Device Management

Audio/Visual

Troubleshooting

Time Management

Interpersonal Skills

Security best practices

Driver's License

Tools

Help desk software

Job description

Community Options, Inc. in Dallas, TX is seeking a Full-Time Help Desk Analyst to support our IT team and deliver exceptional customer service across the organization.

The role involves troubleshooting hardware and software in a Windows environment, managing tickets, and traveling to local offices for on-site support. Starting rate is $50,000 per year with opportunities for growth, competitive benefits, and a collaborative, mission-driven workplace.