Help Desk Analyst — Patient-Focused IT Support Pro

Methodist-Health-System; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Methodist Health System is seeking a Help Desk Analyst to deliver quality IS support to internal and external users. You will respond to calls, emails, and requests, document issues, and escalate when needed, ensuring timely resolution while supporting 24x7 operations.

The role requires a strong customer-service mindset, English fluency, and at least 2 years of IT support experience; travel between Dallas campuses may be required.

Qualifications

• High School Diploma or Equivalent required.
• Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
• Related technical school or military experience accepted.
• 2+ years IT support in Client/Server environment with MS Office skills.
• Healthcare information services experience preferred.
• Excellent English communication, both written and verbal.
• Willing to cover 24x7 shifts; travel between campuses may be required.

Responsibilities

• Adhere to Help Desk best practices and shift scheduling; volunteer for other shifts including weekends.
• Develop and maintain methods to distribute Help Desk solutions using collaborative tech like SharePoint/UNIX style tools.
• Maintain Help Desk SLA quotas and train new members; collaborate with other IS groups.
• Maintain highly accurate trouble ticket entries in the Help Desk system.
• Participate in training to address shifting application support needs with End User Tech team.

Skills

Customer service

English communication

Education

High School Diploma

Associate/Bachelor's in CS or IS

Certifications (MOS, MCDST, HDI-DST)

Tools

SharePoint

What’s Up Gold

Unified communications

Job description

Methodist Health System is seeking a Help Desk Analyst to deliver quality IS support to internal and external users. You will respond to calls, emails, and requests, document issues, and escalate when needed, ensuring timely resolution while supporting 24x7 operations.

The role requires a strong customer-service mindset, English fluency, and at least 2 years of IT support experience; travel between Dallas campuses may be required.