Help Desk Analyst

Community Options, Inc.; Dallas (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Insurance Benefits (Health

Paid Holidays—Including a Birthday

Generous PTO

Employee Incentive & Discount Programs

403b Retirement Plan

Incredible career growth opportunities

Job summary

Community Options, Inc. in Dallas, TX is seeking a Full-Time Help Desk Analyst to support our IT team and deliver exceptional customer service across the organization.

The role involves troubleshooting hardware and software in a Windows environment, managing tickets, and traveling to local offices for on-site support. Starting rate is $50,000 per year with opportunities for growth, competitive benefits, and a collaborative, mission-driven workplace.

Qualifications

• Minimum one year of professional IT experience.
• Valid Driver's License.
• Proficiency in AD, Office365, browsers and hardware.
• Experience supporting Android and iPhone; MDM a plus.
• Strong troubleshooting, time management and attention to detail.
• Understanding of security best practices and updating knowledge base.

Responsibilities

• Provide prompt, courteous support company-wide, in person or via phone or email.
• Attend meetings as IT Support for conference room equipment.
• Follow documented service operations, policies, and procedures.
• Provide prompt, courteous, and complete resolution of customer requests.
• Diagnose and troubleshoot hardware and software issues in a Windows environment.
• Receive and document all inbound tickets, emails, phone calls, and in-person requests for IT services.
• Travel to local offices to troubleshoot and resolve issues.
• Document, track and monitor technical problems and solutions.
• Prepare activity reports.
• Inform management of recurring problems.
• Redirect problems to correct resource.
• Administer help desk software.

Skills

Active Directory

Office 365

Browsers

Hardware

Android/iOS support

Mobile Device Management

Audio/Visual

Troubleshooting

Time Management

Interpersonal Skills

Security best practices

Driver's License

Tools

Help desk software

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.

We are now hiring aFull-Time Help Desk AnalystinDallas, TX. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting Rate: $50,000

Responsibilities

• Provide prompt, courteous support company wide, in person or via phone or email
• Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
• Understand and Follow documented service operations, policies, and procedures
• Provide prompt, courteous, and complete resolution of customer requests
• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
• Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
• Travel to local offices to troubleshoot and resolve issues
• Document, track and monitor technical problems and solutions
• Prepare activity reports
• Inform management of recurring problems
• Redirect problems to correct resource
• Identify and escape situations requiring urgent attention
• Administer help desk software

Minimum Requirements

• Minimum one year of professional IT experience
• Audio / Visual experience a plus
• Valid Driver's License
• Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
• Experience supporting Android and iPhone, Mobile Device Management a plus
• Logical troubleshooting skills
• Excellent time management and interpersonal skills and a high-level attention to detail
• Understanding of best security practices and continual updating of knowledge base

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities

Community Options is an Equal Opportunity Employer M/F/D/V

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