Helpdesk Analyst

ER Associates; Atlanta (GA); Hybrid; USD 61,716,000 - 82,656,000; Full time

Job summary

ER Associates seeks an experienced Helpdesk Analyst to provide technical support in a fast-paced healthcare environment. You will troubleshoot hardware, software, application, and connectivity issues while delivering professional IT support to staff.

The role requires CompTIA A+ certification and 2+ years of IT help desk experience, with on-site support and a strong focus on customer service and teamwork. Training and shift details are provided during onboarding.

Qualifications

• Requires CompTIA A+ certification.
• Minimum 2+ years IT support/help desk experience.
• Strong troubleshooting and customer service skills.
• Experience with ServiceNow, Windows, and remote support tools preferred.
• Detail-oriented team player who can work independently.

Responsibilities

• Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM.
• Manage approximately 35–40 tickets daily through ServiceNow.
• Provide remote technical support using SCCM.
• Document, resolve, and elevate technical issues as needed.
• Deliver professional, customer-focused IT support.

Skills

Troubleshooting

Customer service

Detail-oriented

Independent worker

Team player

Education

CompTIA A+ Certification

Tools

ServiceNow

SCCM

Citrix

Epic

Windows

iOS

Android

Job description

Job Title- HelpdeskAnalyst
Pay rate- $25/hour
Location-Atlanta GA 30329
Schedule: -
Training: Monday–Friday, 8:30 AM–5:00 PM for 1 week
After training schedule: Friday–Tuesday, 6:00 AM–2:30 PM
100% onsite for the initial 6-month contract
Hybrid schedule after conversion

We are seeking an experienced Helpdesk Analystto provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff.

Responsibilities

• Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM
• Manage approximately 35–40 tickets daily through ServiceNow
• Provide remote technical support using SCCM
• Document, resolve, and elevate technical issues as needed
• Deliver professional, customer-focused IT support

Requirements

• CompTIA A+ Certification – REQUIRED
• 2+ years of IT support/help desk experience
• Strong troubleshooting and customer service skills
• Experience with ServiceNow, Windows, and remote support tools preferred
• Detail-oriented team player who can work independently