IT Help Desk Analyst – Networking & End-User Support

Intermax Networks; Coeur d'Alene (ID); On-site; USD 40,000 - 60,000; Full time

Job summary

Intermax Networks in Coeur d'Alene, Idaho, is seeking a Help Desk Analyst to deliver essential Tier 1 and Tier 2 technical support. This position entails troubleshooting connectivity problems, resolving hardware and software issues, and ensuring customer satisfaction.

Ideal candidates will demonstrate strong communication skills and a commitment to exceptional client service while efficiently documenting interactions and addressing system alerts. Join us to enhance your technical skills and grow within our supportive environment.

Qualifications

• Ability to troubleshoot connectivity issues effectively.
• Experience with hardware/software problem resolution.
• Experience in customer service and client interaction.

Responsibilities

• Respond to inbound support requests via phone, email, and Salesforce.
• Diagnose and resolve Internet connectivity and network hardware issues.
• Document all support interactions in the ticketing system.
• Assist with onboarding/offboarding of clients.

Skills

Strong communication skills

Technical aptitude

Customer-first mindset

Willingness to learn

Tools

Salesforce

VoIP systems

Windows

Microsoft Office 365

Job description

Intermax Networks in Coeur d'Alene, Idaho, is seeking a Help Desk Analyst to deliver essential Tier 1 and Tier 2 technical support. This position entails troubleshooting connectivity problems, resolving hardware and software issues, and ensuring customer satisfaction.

Ideal candidates will demonstrate strong communication skills and a commitment to exceptional client service while efficiently documenting interactions and addressing system alerts. Join us to enhance your technical skills and grow within our supportive environment.