Computer Client Support Analyst I: 26-03350

Akraya; Sacramento (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Akraya seeks an IT Help Desk professional in Sacramento, CA for a 12+ month W2 engagement. The role handles desktop and mobile issue resolution, ticket management, and customer support, with a focus on service desk improvements. Candidate should have strong communication, familiarity with Windows OS and Office, and solid problem-solving skills.

On-site work with potential for future growth. Compensation is hourly in the stated range and aligns with market norms for entry-to-mid level IT support

Qualifications

• Basic understanding of Microsoft Operating Systems.
• Familiarity with Microsoft Office Suite applications.
• Strong customer service and communication skills.

Responsibilities

• Troubleshoot and resolve desktop and mobile device issues.
• Escalate complex technical problems to appropriate support teams.
• Document and manage incident tickets accurately.
• Monitor systems for alerts and address potential issues.
• Contribute to process improvements within the service desk.

Skills

IT Help Desk

Ticketing

Software Support

Hardware Support

Troubleshooting

Job description

Contract Type: W2 Duration: 12+ Months Location: Sacramento, CA Pay Range: 18$ to 20.35$/hour on W2

Primary Skills

• IT Help Desk (advanced)
• Ticketing (advanced)
• Software Support (Advanced)
• Hardware Support (Intermediate)
• Troubleshooting (Intermediate)

Key Responsibilities

• Troubleshoot and resolve desktop and mobile device issues.
• Escalate complex technical problems to appropriate support teams.
• Document and manage incident tickets accurately.
• Monitor systems for alerts and address potential issues.
• Contribute to process improvements within the service desk.

Must-Have Skills

• Basic understanding of Microsoft Operating Systems.
• Familiarity with Microsoft Office Suite applications.
• Strong customer service and communication skills.

Domain / Industry Experience

Experience in a utility domain such as Gas, Electric, or Telecom Network is preferred.