IT Help Desk Analyst - Frontline Tech Support & Training

STI; Salem (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology service company is seeking a skilled support technician to provide level 1 user support for hardware and software issues. The role involves troubleshooting technical problems, documenting processes, and liaising with users to ensure effective resolution. The ideal candidate will have experience in user support and excellent communication skills, crucial for delivering high-quality technical assistance. This position is based in Salem, Oregon.

Qualifications

• Experience providing level 1 support for hardware and software issues.
• Ability to analyze and document troubleshooting steps.
• Good communication skills to liaise with users and team members.

Responsibilities

• Provide level 1 and occasional level 2 user support for end-user technology.
• Respond quickly to user or technology issues and deliver effective support.
• Document issue details and troubleshooting steps thoroughly.

Skills

User support

Technical troubleshooting

Communication skills

Job description

A technology service company is seeking a skilled support technician to provide level 1 user support for hardware and software issues. The role involves troubleshooting technical problems, documenting processes, and liaising with users to ensure effective resolution. The ideal candidate will have experience in user support and excellent communication skills, crucial for delivering high-quality technical assistance. This position is based in Salem, Oregon.