Help Desk Analyst — Fast IT Support for Maritime Ops

ACBL Transportation Services LLC; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

American Commercial Barge Line (ACBL) is seeking a Help Desk Analyst at its HQ in Jeffersonville, IN. This full-time role provides first-line IT support to Team Members, addressing hardware, software, and network issues while logging and tracking tickets to resolution.

You will escalate complex problems to Tier II/III as needed and contribute to knowledge-base articles. Strong customer service and communication are essential.

Qualifications

• High School Diploma or GED.
• Proficiency with Microsoft Office 365.
• Experience in hardware/software support and desktop/laptop configurations.
• Excellent interpersonal and communication skills.
• Ability to present a professional image and deliver strong customer service.
• Willingness to travel and work on an on-site shipyard/office environment.

Responsibilities

• Serve as the face of IT support and first contact for users.
• Provide Tier 1 troubleshooting for hardware, software, and network issues.
• Log and track incidents, and escalate when needed.
• Assist with knowledge-base articles and ticket workflow.
• Follow up to ensure issues are resolved and documented.

Skills

Customer service

Communication skills

End-user support

Ticketing system

Problem solving

Education

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Office 365

Job description

American Commercial Barge Line (ACBL) is seeking a Help Desk Analyst at its HQ in Jeffersonville, IN. This full-time role provides first-line IT support to Team Members, addressing hardware, software, and network issues while logging and tracking tickets to resolution.

You will escalate complex problems to Tier II/III as needed and contribute to knowledge-base articles. Strong customer service and communication are essential.