Help Desk Analyst — Fast, Friendly IT Support

ACBL Transportation Services LLC; Jeffersonville (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

American Commercial Barge Line (ACBL) HQ in Jeffersonville, IN, seeks a Help Desk Analyst to be the first point of contact for Team Members, delivering exceptional technical support and resolving hardware, software, and network issues. You will manage support tickets, troubleshoot, and collaborate with IT to keep operations running smoothly.

The role emphasizes customer service and professionalism, with on-site duties and an on-call rotation every 4–5 weeks.

Qualifications

• High School Diploma or GED required.
• Proficiency in Microsoft Office 365.
• Experience supporting desktop and laptop hardware/software.
• Excellent interpersonal and communication skills.
• Able to lift 30–40 lbs and work on-call rotation every 4–5 weeks.
• Willing to travel to vessels and facilities as needed.
• Bachelor's degree and A+ certification are a plus.

Responsibilities

• Serve as the face of IT Support and initial point of contact for staff.
• Provide Tier 1 troubleshooting for hardware, software, and network issues.
• Escalate unresolved issues to Tier II/III as needed.
• Assist with inventory, knowledge-base articles, and ticket creation/assignment.
• Log all interactions in the ticketing system and follow up on resolutions.

Skills

Office 365

Troubleshooting

End-user support

IT customer service

Education

High School Diploma or GED

Bachelor's degree

Tools

Ticketing system

Job description

American Commercial Barge Line (ACBL) HQ in Jeffersonville, IN, seeks a Help Desk Analyst to be the first point of contact for Team Members, delivering exceptional technical support and resolving hardware, software, and network issues. You will manage support tickets, troubleshoot, and collaborate with IT to keep operations running smoothly.

The role emphasizes customer service and professionalism, with on-site duties and an on-call rotation every 4–5 weeks.