Help Desk Analyst

ACBL Transportation Services LLC; Jeffersonville (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

American Commercial Barge Line (ACBL) HQ in Jeffersonville, IN, seeks a Help Desk Analyst to be the first point of contact for Team Members, delivering exceptional technical support and resolving hardware, software, and network issues. You will manage support tickets, troubleshoot, and collaborate with IT to keep operations running smoothly.

The role emphasizes customer service and professionalism, with on-site duties and an on-call rotation every 4–5 weeks.

Qualifications

• High School Diploma or GED required.
• Proficiency in Microsoft Office 365.
• Experience supporting desktop and laptop hardware/software.
• Excellent interpersonal and communication skills.
• Able to lift 30–40 lbs and work on-call rotation every 4–5 weeks.
• Willing to travel to vessels and facilities as needed.
• Bachelor's degree and A+ certification are a plus.

Responsibilities

• Serve as the face of IT Support and initial point of contact for staff.
• Provide Tier 1 troubleshooting for hardware, software, and network issues.
• Escalate unresolved issues to Tier II/III as needed.
• Assist with inventory, knowledge-base articles, and ticket creation/assignment.
• Log all interactions in the ticketing system and follow up on resolutions.

Skills

Office 365

Troubleshooting

End-user support

IT customer service

Education

High School Diploma or GED

Bachelor's degree

Tools

Ticketing system

Job description

Help Desk Analyst

American Commercial Barge Line (ACBL) – ACBL HQ, Jeffersonville, IN – Full‑Time Salary.

Ready to launch your IT career with a company that keeps America's waterways moving? ACBL is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high‑impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!

About ACBL

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates back to 1915, when we began moving coal on the Kentucky River. We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team.

Essential Duties/Functions

• Deliver exceptional service as the face of IT Support and initial point of contact for the ACBL's Service Desk.
• Provide Tier 1 end‑user consulting, troubleshooting, and problem‑solving support for personal computer hardware, software, and network‑related technologies.
• Escalate unresolved issues to Tier II or Tier III support as needed.
• Assist with inventory control, knowledge‑base article publications, and the creation and assignment of support tickets.
• Log all support interactions and resolutions in the ticketing system.
• Follow‑up with users to ensure issues are resolved satisfactorily.
• Perform all other duties as assigned.

Qualifications

• High School Diploma or GED.
• Proficiency in office productivity software such as Microsoft Office 365.
• Skills in hardware and software support techniques with an understanding of desktop and laptop configurations.
• Excellent interpersonal and communication skills.
• Ability to project a positive, professional image in all dealings with both internal and external customers.
• Excellent customer service skills.
• Ability to perform the essential functions of the job in a normal office environment or shipyard facility.
• Ability to lift 30–40 lbs.
• Work an on‑call rotation every 4–5 weeks.
• Travel as required (onboard vessels and facilities).

Preferred Qualifications

• A Bachelor's degree.
• 0–3 years of experience in the Information Systems field.
• A‑Plus certification.
• Proficiency in troubleshooting Microsoft operating systems and mobile operating systems.

Exempt.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.