Help Desk Analyst: Front‑Line IT Support & Ticketing

American Commercial Barge Line LLC; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

American Commercial Barge Line LLC in Jeffersonville, IN, is seeking a Help Desk Analyst to be the first point of contact for Team Members, delivering responsive technical support for PC hardware, software, and network issues. You will manage tickets and escalate when needed, helping keep operations running smoothly.

This full‑time role requires a positive, professional demeanor, strong communication, and a willingness to travel to vessels and facilities as required; on‑call rotation every 4–5

Qualifications

• High School Diploma or GED is required.
• Proficiency with Microsoft Office 365.
• Experience in IT support or service desk is preferred.
• Willingness to travel and work on an on-call rotation.

Responsibilities

• Deliver exceptional service as the face of IT Support and initial point of contact for the organization's Service Desk.
• Provide Tier 1 end‑user consulting, troubleshooting, and problem‑solving support for PC hardware, software, and network‑related technologies.
• Escalate unresolved issues to Tier II or Tier III support as needed.
• Assist with inventory control, knowledge‑base article publications, and the creation and assignment of support tickets.
• Log all support interactions and resolutions in the ticketing system.
• Follow‑up with users to ensure issues are resolved satisfactorily.
• Perform all other duties as assigned.

Skills

Interpersonal communication

Customer service

Team collaboration

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office 365

Job description

American Commercial Barge Line LLC in Jeffersonville, IN, is seeking a Help Desk Analyst to be the first point of contact for Team Members, delivering responsive technical support for PC hardware, software, and network issues. You will manage tickets and escalate when needed, helping keep operations running smoothly.

This full‑time role requires a positive, professional demeanor, strong communication, and a willingness to travel to vessels and facilities as required; on‑call rotation every 4–5