Application Support Analyst - Intermediate

Baptist Health; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Baptist Health in Louisville is seeking an Intermediate Application Support Analyst to join our IT team. Under general direction, you will train users, collect data, analyze workflows, test systems and provide hands-on end-user support via phone and on-site.

You will partner with IT and operations to align software design with clinical and administrative processes, participate in deployments and document procedures while ensuring HIPAA compliance and Meaningful Use alignment.

Qualifications

• Minimum of a Bachelor's degree and one year job-related experience, or two years' direct healthcare experience in lieu of a degree.
• Appropriate certification or licensure (if applicable) required.

Responsibilities

• Liaises between IT and operations to align system design with operational processes.
• Performs data collection, workflow analysis, testing and user training; provides elbow and phone support.
• Participates in application deployment and procedure documentation; ensures compliance with HIPAA and Meaningful Use.

Skills

Application support

Training

Workflow analysis

Data collection

Testing

End-user support

Education

Bachelor's degree or equivalent (or two years healthcare experience in lieu of degree)

Job description

Summary Job Description

Baptist Health is looking for an Application Support Analyst - Intermediate to join our team in Louisville! Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, testing, training and at the elbow and phone support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use. Qualifications: Minimum of a Bachelor's degree and one year job-related experience, or two years' direct healthcare experience in lieu of a degree. Appropriate certification or licensure (if applicable) required. Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health's eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health's employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health's physician network also includes more than 2,000 independent physicians.

EEO Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post-offer, pre-employment drug testing.

NOTICE OF NONDISCRMISSION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.