College Aide - Applications Support

City of New York; New York (NY); On-site; USD 28,000 - 41,000; Part time

Job summary

The New York City Department of Youth and Community Development (DYCD) is seeking a College Aide to support IT applications and end-user services within a citywide environment.

Under the supervision of the IT Application Support Director, you will diagnose problems, propose solutions, and respond to inquiries in a timely manner as you progress through Assignment Levels I–III. This on-site, part-time role offers exposure to government IT operations in New York.

Qualifications

• Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
• Matriculation at an accredited college or graduate school with 9 semester credits in IT, computer science, MIS, data processing or related field.
• Matriculation at an accredited college or graduate school with 9 semester credits in IT-related area; assignments through Technology Steering Committee.

Responsibilities

• Provide end-user IT application support and diagnose problems.
• Offer solutions and respond to inquiries in a timely manner.
• Support IT applications under supervision of the Director of IT Application Support.

Skills

College student

IT related study

IT project experience

Education

College student

IT related study

IT project experience

Job description

• Salary Band: $20 to $30
• Compensation: USD 19.14 - USD 24.08

Job Description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

Under the supervision of the Director of the DYCD Information Technology (IT) Application Support, provides end-user support in routine and non-routine application support issues by diagnosing problems, offering solutions and responding to inquiries in a timely manner.

COLLEGE AIDE - ASSIGNMENT LEVE - 1020B

Qualifications

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.

For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.

For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE

Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.