College Aide- Help Desk Technician

City of New York; New York (NY); On-site; USD 28,000 - 41,000; Part time

Job summary

The City of New York is seeking a College Aide - Assignment Level to support the DYCD IT help desk and desktop support across multiple NYC locations. You will monitor tickets, assist with IMACs, and help set up AV equipment in conference rooms and training spaces.

Applicants must be enrolled in a college or graduate program with IT-related study; positions are limited to 6 years total across all assignment levels, with part-time scheduling during sessions.

Qualifications

• Matriculation as a college/graduate student for Assignment Level I.
• Continuation as student with required coursework for Assignment Level II including IT/CS related subjects.
• Continuation as student with coursework and IT alignment for Assignment Level III as determined by Technology Steering Committee.

Responsibilities

• Monitor and manage Service Now Help Desk tickets and emails in a timely manner.
• Provide Helpdesk/desktop support for hardware and software systems and peripherals.
• Assist with setting up audio/visual equipment and conferencing spaces.

Education

Assignment Level I

Assignment Level II

Assignment Level III

Tools

Service Now

Job description

• Salary Band: $20 to $30
• Compensation: USD 19.14 - USD 24.08

Job Description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

• Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.
• Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
• Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium.
• Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St., 123 William St. and 59 Maiden Lane locations.
• Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff.
• Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.

COLLEGE AIDE - ASSIGNMENT LEVE - 1020B

Qualifications

• Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school. (Assignment Level I)
• Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study. (Assignment Level II)
• Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications. (Assignment Level III)

Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.