IT Help Desk Agent – Internal Support (Rotating Shifts)

The Save Mart Companies; Modesto (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

The Save Mart Companies in Modesto, CA is seeking a Service Center Agent to acknowledge and resolve internal IT issues promptly. You will receive, prioritize, document, and actively resolve end-user requests, using diagnostic tools and escalating when needed.

This on-site role requires strong problem-solving, communication, and organizational skills. Qualifications include 3+ years of related experience and an Associate degree or equivalent training; schedule includes a 7-day rotating shift and

Qualifications

• Strong problem-solving skills
• Strong communication skills (verbal and written)
• Strong fact-finding skills
• Excellent organizational skills
• Experienced in Excel, PowerPoint , and Word
• Customer service/phone support

Responsibilities

• Answers all types of requests to the Support Center from multiple communication channels.
• Creates and assigns tickets appropriately after obtaining all needed information to address the issue
• Contacts IT users to triage, gather needed information, and resolve any issue they can before assigning tickets to the next level for support
• Monitors the Support Desk queue for timely completion of issue tickets, follows up on calls if needed, and ensures satisfactory issue resolution with our customers.
• Performs other help desk duties as assigned

Skills

Strong problem-solving skills

Strong communication skills

Strong fact-finding skills

Excellent organizational skills

Customer service/phone support

Education

2 Year/Associates Degree and/or equivalent experience/training

Tools

Excel

PowerPoint

Word

Job description

The Save Mart Companies in Modesto, CA is seeking a Service Center Agent to acknowledge and resolve internal IT issues promptly. You will receive, prioritize, document, and actively resolve end-user requests, using diagnostic tools and escalating when needed.

This on-site role requires strong problem-solving, communication, and organizational skills. Qualifications include 3+ years of related experience and an Associate degree or equivalent training; schedule includes a 7-day rotating shift and