Support Center Agent - Modesto, CA

Cornerstone OnDemand; Modesto (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Rotating shifts

Job summary

The Save Mart Companies is recruiting a Support Center Agent in Modesto, CA to acknowledge and resolve IT issues for internal customers. You will receive, prioritize, document, and actively resolve end-user help requests using diagnostic tools, with escalation as needed.

This role pays $20.88–$24.72 hourly and operates on a 7-day rotating shift schedule. Strong problem-solving and communication skills are required, along with experience in Excel, PowerPoint, and Word.

Qualifications

• 3+ years of related experience.
• 2 Year/Associates Degree and/or equivalent experience/training.
• Strong problem-solving, communication and organizational abilities.
• Experience with Excel, PowerPoint and Word is preferred.
• Customer service/phone support experience.

Responsibilities

• Answers all types of requests to the Support Center from multiple communication channels.
• Creates and assigns tickets appropriately after obtaining all needed information to address the issue
• Contacts IT users to triage, gather needed information, and resolve any issue they can before assigning tickets to the next level for support
• Monitors the Support Desk queue for timely completion of issue tickets, follows up on calls if needed, and ensures satisfactory issue resolution with our customers.
• Performs other help desk duties as assigned

Skills

Problem solving

Communication skills

Fact-finding

Organizational skills

Excel

PowerPoint

Word

Customer service

Education

Associate degree

Job description

About The Save Mart Companies

The Save Mart Companies operates over 200 stores in neighborhoods acrossCalifornia, Western Nevada, Oregon, and Washington under the Save Mart, Lucky,FoodMaxx, and Roth's and Chuck's Fresh Market banners. Proud to be one of theWest Coast’s largest regional, full-service grocery chains, the Company and its11,000 associates take extra care to provide customers with the freshest foodfor their families at affordable prices. The Save Mart Companies’ philanthropicnon-profit organization, The CARES Foundation, provides vital resources forchildren and families and has donated over $5 million to local communities.

We are currently recruiting for the position of:

Support Center Agent - Modesto, CA

Job Summary

The Support Center Agent’s role is to ensure issues are acknowledged and resolved in a timely manner for internal customers’ IT related issues. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic tools and or escalation to the next level of support.

Responsibilities

• Answers all types of requests to the Support Center from multiple communication channels.
• Creates and assigns tickets appropriately after obtaining all needed information to address the issue
• Contacts IT users to triage, gather needed information, and resolve any issue they can before assigning tickets to the next level for support
• Monitors the Support Desk queue for timely completion of issue tickets, follows up on calls if needed, and ensures satisfactory issue resolution with our customers.
• Performs other help desk duties as assigned

20.88 - 24.72

Requirements (Knowledge, Skills and Abilities)

• Strong problem-solving skills
• Strong communication skills (verbal and written)
• Strong fact-finding skills
• Excellent organizational skills
• Experienced in Excel, PowerPoint , and Word
• Customer service/phone support

Experience

3 minimum years related experience

Education

2 Year/Associates Degree and/or equivalent experience/training

Other Requirements

This is a 7 day rotating shift position that changes based on our customers’ needs.

Work Environment

Office, Grocery Store

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.