IT Help Desk Specialist: Fast, Friendly Tech Support

H--mart; San Francisco (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401(k) Retirement Plan with match

Paid time off

Life Insurance

Lunch provided

Employee Assistance Program

Job summary

H MART in San Francisco is seeking an IT Help Desk Support specialist to respond to user inquiries and provide technical assistance for hardware, software, and networks.

You will document issues, contribute to a knowledge base, and collaborate with IT teams; work hours weekdays 8:00am-5:00pm; hourly rate $29.00–$32.00, Northern California. This role offers strong growth and a dynamic team environment.

Qualifications

• Must have proven experience as IT Help Desk Support or similar.
• Strong hardware/software troubleshooting knowledge.
• Effective written and spoken communication skills.

Responsibilities

• Respond to inquiries and provide support via phone, email, or in-person.
• Resolve hardware, software, and network issues.
• Escalate complex problems to IT teams as needed.
• Document issues and solutions for knowledge base.
• Create user guides and training materials.

Skills

Customer service

Technical support

Troubleshooting

Communication skills

Bilingual Korean & English

Education

Bachelor's degree in Computer Science or IT

Tools

Remote desktop tools

Help desk software

Job description

H MART in San Francisco is seeking an IT Help Desk Support specialist to respond to user inquiries and provide technical assistance for hardware, software, and networks.

You will document issues, contribute to a knowledge base, and collaborate with IT teams; work hours weekdays 8:00am-5:00pm; hourly rate $29.00–$32.00, Northern California. This role offers strong growth and a dynamic team environment.