Information Technology Help Desk Technician

ITAC Solutions; Birmingham (AL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health plan options

Dental options

Vision plan

Retirement plan

Weekly pay

Job summary

ITAC Solutions is helping a client by staffing a hands-on IT Support role in Birmingham, AL. The person will deliver first and second-level IT support, troubleshoot desktops, laptops, printers, and mobile devices, and support Microsoft 365, AD, and Intune in a modern Microsoft-based environment.

The role emphasizes delivering excellent customer experiences, onboarding new hires, and maintaining knowledge base articles. Onsite and remote support are provided as needed.

Qualifications

• Experience supporting Azure Active Directory authentication and user management.
• Ability to support cloud-based applications.
• ITSM and ITIL experience.
• Strong attention to detail and professional presentation.
• Ability to manage tickets, calls, and chats simultaneously.

Responsibilities

• Provide first and second-level IT support.
• Troubleshoot hardware, software, and connectivity issues.
• Support Microsoft 365, Active Directory, and Intune environments.
• Configure and deploy laptops, printers, and mobile devices.
• Deliver onsite and remote support to employees.
• Maintain ticket documentation and knowledge base articles.
• Create an exceptional onboarding experience for new hires.

Skills

Azure AD support

Cloud apps support

ITSM/ITIL

Attention to detail

Ticket management

Tools

Microsoft 365

Active Directory

Intune

Job description

Join our client’s IT team and become the face of technology support for employees across the organization. This is an opportunity to make a daily impact by delivering exceptional customer experiences while supporting a modern Microsoft-based environment. If you take pride in creating a world-class support experience and enjoy helping others succeed, this role offers meaningful visibility and growth potential.

C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.

Benefits & Extras

• Three healthcare plan options with tiers available to cover yourself through your whole family.
• Two dental plan options to address the coverage needs of you and/or your family.
• A vision plan through one of the most well-known and comprehensive vision insurance providers.
• Upon meeting eligibility requirements, the opportunity to participate in ITAC’s retirement plan.
• Weekly pay via direct deposit or a pay card.

Compensation

$27/hr

What You’ll Be Doing

• Provide first and second-level IT support.
• Troubleshoot hardware, software, and connectivity issues.
• Support Microsoft 365, Active Directory, and Intune environments.
• Configure and deploy laptops, printers, and mobile devices.
• Deliver onsite and remote support to employees.
• Maintain ticket documentation and knowledge base articles.
• Create an exceptional onboarding experience for new hires.

What You’ll Need to be Considered

• Experience supporting Azure Active Directory authentication and user management.
• Ability to support cloud-based applications.
• ITSM and ITIL experience.
• Strong attention to detail and professional presentation.
• Ability to manage tickets, calls, and chats simultaneously.