IT Help Desk

Wachter; Lenexa (KS); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life, AD&D, LTD insurance

Paid vacation and holidays

Company-matched 401(k) and IRA

Job summary

Wachter is seeking an IT Support professional to provide on-site and remote assistive work for internal staff across Windows, Mac, and Linux platforms. You’ll help with Microsoft 365 applications, identity and device management in Entra ID and Intune, and support for AI tools like Claude and Copilot.

The role involves handling the ticket queue, collaborating with the IT team, and ensuring IT policies and best practices are followed. Occasional after-hours work may be required.

Qualifications

• Proven IT support experience in a corporate environment.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency with installing Microsoft 365 applications and troubleshooting.

Responsibilities

• Provide on-site and remote IT support for internal employees across PCs, Macs, printers, mobile devices, and other office tech.
• Troubleshoot hardware and software issues on Windows, Mac, and Linux.
• Assist users with cloud-based and locally installed Microsoft 365 applications.
• Manage identity and device administration in Microsoft Entra ID and Intune (accounts, MFA, license assignment, device enrollment, compliance).
• Support employees in using approved AI tools (Claude, Copilot) and provisioning access.

Skills

Windows

macOS

Linux

Microsoft 365

Intune/Azure

AI tools (Claude, Copilot)

Customer service

Tools

ServiceNow

Job description

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings.

What you will be doing:

• Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
• Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
• Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
• Perform day-to-day identity and device administration in Microsoft Entra ID and Intune
  • Account and group management
  • MFA and password resets
  • License assignment
  • Device enrollment
  • Compliance
• Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
• Manage ticket queue and resolve service tickets in a timely manner.
• Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
• Ensure IT policies and best practices are followed.
• Perform routine maintenance and updates on IT equipment.
• Maintain accurate records of IT assets and support activities.

What we are looking for:

• Proven experience in IT support, preferably in a corporate environment.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency with installing Microsoft 365 applications and troubleshooting.
• Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
• Experience with printers, mobile phones, and other office technology.
• Familiarity with IT ticketing systems (ServiceNow experience is a plus).
• Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
• Excellent problem-solving skills and ability to work independently.
• Strong communication skills and customer service orientation.
• Must be able to occasionally lift up to 50 pounds.
• Occasional after-hours / on-call work may be required.
• Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).

$55,000 - $80,000 a year