IT Help Desk

Quick USA Inc.; Greenwood (IN); On-site; USD 32,000 - 34,000; Full time

Job summary

Quick USA Inc. is seeking an IT Help Desk professional to support end-users and maintain network, servers, and applications on-site in Greenwood, Indiana. Typical hours are 8:00 AM–5:00 PM, full-time, on-site, with a hourly wage of $23–$25 DOE.

The role requires 1–3 years in IT help desk or technical support, knowledge of Windows environment, and experience with ERP/EDI systems as a plus. Strong problem-solving and communication skills are essential.

Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred.
• 1–3 years of experience in IT Help Desk or technical support roles preferred.
• Experience troubleshooting hardware, software, printers, and network-related issues.
• Knowledge of Windows environment and Microsoft Office / Microsoft 365.
• Experience with ERP systems or EDI support is a plus.
• Strong problem-solving and communication skills.
• Ability to manage multiple tasks and provide timely user support.
• Willingness to learn new technologies and systems.

Responsibilities

• Respond to end-user technical assistance requests via ticketing system.
• Troubleshoot and resolve issues with computers, applications, systems, devices, access, or performance.
• Document, track, and resolve issues using standardized processes to meet service level standards.
• Investigation and implementation of new technology as necessary to meet the needs of the company.
• Performs software or device installations/upgrades, user profile setups, and password resets.
• Maintains the company telecommunication system.
• Coordinates equipment repairs with external vendors.
• Coordinates programming fix with external vendors.
• Provide support to the ERP system users by researching and answering questions and troubleshooting problems.
• Maintains the EDI (electronic document interchange) system for communication with customers
• Writing computer programs to meet both internal and external customer needs, after training
• Maintains a broad knowledge of business, data processing concepts, and an overall understanding of the organization’s total business needs
• Other duties as assigned

Skills

Problem-solving

Communication skills

Multi-tasking

Willingness to learn

Windows/Microsoft 365 knowledge

Education

Associate or Bachelor in IT/CS or related field

Tools

ERP systems

EDI support

Job description

IT Help Desk

Responsible for all aspects of the information system administration including network infrastructure, servers, workstations, copiers/printers, applications, databases, and telecommunication. Researches and evaluates software and new technology on continuing basis. Also provides technical support to users.

Essential Duties

• Respond to end-user technical assistance requests via ticketing system
• Troubleshoot and resolve issues with computers, applications, systems, devices, access, or performance
• Document, track, and resolve issues using standardized processes to meet service level standards
• Investigation and implementation of new technology as necessary to meet the needs of the company
• Performs software or device installations/upgrades, user profile setups, and password resets
• Maintains the company telecommunication system
• Coordinates equipment repairs with external vendors
• Coordinates programming fix with external vendors
• Provide support to the ERP system users by researching and answering questions and troubleshooting problems
• Maintains the EDI (electronic document interchange) system for communication with customers
• Writing computer programs to meet both internal and external customer needs, after training
• Maintains a broad knowledge of business, data processing concepts, and an overall understanding of the organization’s total business needs
• Other duties as assigned

Working Hours / Working style

8:00 AM – 5:00 PM
Full-time, on-site position

Working Location

Greenwood, Indiana

Salary / Benefit

$23-25/hr (DOE)

Holidays

Saturday, Sunday, and Company-designated Holidays

Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred
• 1–3 years of experience in IT Help Desk or technical support roles preferred
• Experience troubleshooting hardware, software, printers, and network-related issues
• Knowledge of Windows environment and Microsoft Office / Microsoft 365
• Experience with ERP systems or EDI support is a plus
• Strong problem-solving and communication skills
• Ability to manage multiple tasks and provide timely user support
• Willingness to learn new technologies and systems